Google Cloud Dialogflow vs. IBM watsonx Orchestrate

Google Cloud Dialogflow

27 Reviews and Ratings

IBM watsonx Orchestrate

217 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Cloud Dialogflow	Score7.3 out of 10	N/A	Dialogflow (formerly Api.ai) is a chatbot building tool, designed to give users new ways to interact with digital products by building engaging voice and text-based conversational interfaces powered by AI. Dialogflow was acquired by Google in 2019.	N/A
IBM watsonx Orchestrate	Score8.7 out of 10	N/A	IBM® watsonx™ Orchestrate® leverages AI to automate complex workflows. The solution helps build, deploy, and manage AI assistants and agents. It offers a catalogue of pre-built agents and tools, low-code agent builder, multi-agent collaboration capabilities, and integrations with enterprise apps.	$500 per month

Pricing

Google Cloud Dialogflow

IBM watsonx Orchestrate

No answers on this topic

Essential: $500
per month per subscription
Essentials: $500
per month Per subscription
Standard: Enterprise
Standard: Enterprise
per month Per subscription

Pricing Offerings
Google Cloud Dialogflow	IBM watsonx Orchestrate
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

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IBM watsonx Orchestrate can be deployed and run on IBM Cloud, AWS, or on-premises. Prices shown are indicative, may vary by country, exclude any applicable taxes and duties, and are subject to product offering availability in a locale.

Community Pulse
Key User Insights
	Google Cloud Dialogflow	IBM watsonx Orchestrate
Considered Both Products	Google No answer on this topic	IBM Otilde Roque Bueno Product Designer in Information Technology at eDreams ODIGEO (Information Technology Services, 1001-5000 employees) Chose IBM watsonx Orchestrate Google Cloud Dialogflow, Amazon Lex, and Azure AI Bot Service were assessed before selecting IBM watsonx Assistant. The primary reason we used IBM watsonx Assistant is the ability to remember diverse contexts during the multiphase bookings and to support multiple languages that … Incentivized Helpful? Gonzalo Sanchez Head of Product Innovation in Marketing at Seguros Monterrey New York Life (Insurance, 1001-5000 employees) Chose IBM watsonx Orchestrate Similar positions for similar purposes include Google Cloud Dialogflow and Azure AI Bot Service that I have considered. As opposed to Dialogflow, IBM watsonx Assistant is more tightly linked to comprehensive analytical units that provide clearer and more comprehensive data … Incentivized Helpful? Gisel Bustamante Marketing and Digital Communication Specialist in Marketing at Grupo Planeta (Libraries, 5001-10,000 employees) Chose IBM watsonx Orchestrate My experience working with Microsoft Bot Framework and Dialogflow has shown that Watson Assistant features an intuitive interface combined with powerful analytics. We selected Watson Assistant because it strikes an excellent balance between providing powerful capabilities while … Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate It focus on enterprise level flexibility and it also provides us cloud and on prem both support which helps in integrating with legacy and modern systems. It has better compliance standards than other competitors. Better data governance and cost effective AI model which is very … Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate Watson proved to be better and easier to use than Dialogflow. As for Twilio, we used it as an orchestrator in conjunction with Watson. Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate IBM watsonx Assistant more simple and IBM support team very Professional Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate IBM watsonx is clearly superior to yellow.ai. Compared to Google Dialogflow is a tight comparison. Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate Microsoft NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like Watson, and they don't have a powerful way to test your virtual agent while you build them. Salesforce Einstein is a basic platform and doesn't … Incentivized Helpful? Segundo Leon Teacher in Information Technology at CIBERTEC (Education Management, 201-500 employees) Chose IBM watsonx Orchestrate Microsoft's NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like watsonx, and they don't have a powerful way to test your virtual agents while you build them. Salesforce Einstein is a basic platform and … Incentivized Helpful? Jainal Gosaliya Software Development Engineer in Engineering at ActiveBuildings (Information Technology & Services, 11-50 employees) Chose IBM watsonx Orchestrate This part of the review might be not as comprehensive as we haven't done a deep comparison. For our internal use cases, we are already using IBM Watson APIs for speech, text, and image recognition in our products. So it kind of makes sense to continue using the IBM Watson suite … Incentivized Helpful? Manuel Figueroa CEO - Proyectos de transformación tecnológica e innovación in Information Technology at korolabs (Information Services, 51-200 employees) Chose IBM watsonx Orchestrate similarly powerful, but not a match in terms of entity definition intended for simpler workflows and problems Incentivized Helpful? Ankit Hasija Training Head in Human Resources at MedTourEasy (Hospital & Health Care, 201-500 employees) Chose IBM watsonx Orchestrate IBM Watson Assistant is much more complex than all the other products mentioned as it uses AI and NLP from the beginning of the conversation which therefore translates into a better customer experience whereas the others are easier to set up and deploy in the beginning. Incentivized Helpful? Verified User Chose IBM watsonx Orchestrate Mainly the UI of DialogFlow is not at all developer friendly which will definitely move you to IBM Watson [Assistant] which has the clear UI with multiple options arranged in [a] usable manner. Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Google Cloud Dialogflow	IBM watsonx Orchestrate
Likelihood to Recommend	7.0 (6 ratings)	8.1 (95 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (5 ratings)
Usability	8.0 (6 ratings)	7.3 (80 ratings)
Availability	- (0 ratings)	9.1 (1 ratings)
Performance	- (0 ratings)	9.1 (1 ratings)
Support Rating	8.3 (5 ratings)	9.1 (9 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Online Training	- (0 ratings)	9.1 (2 ratings)
Implementation Rating	- (0 ratings)	9.1 (2 ratings)
Configurability	- (0 ratings)	9.1 (1 ratings)
Contract Terms and Pricing Model	- (0 ratings)	9.1 (1 ratings)
Ease of integration	- (0 ratings)	9.1 (1 ratings)
Product Scalability	- (0 ratings)	9.1 (1 ratings)
Professional Services	- (0 ratings)	9.1 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (1 ratings)