Google Cloud Speech-to-Text vs. RingCentral Contact Center

In our real time meetings or webinars where larger audience are expected we have enabled the captions options with Google Cloud Speech-to-Text tool this start transcribing the complete audio conversation in the neat text format. Also while performing the interview process as well we use this tool to make sure that we adhere to certain rules and are being checked by the superior management team to make sure the transcription has required questions being asked on for quality analysis. Also during the customer call we use this tool to make sure two way communication is transcribed and will be later reviewed when there is an escalation by the superior management

Incentivized

I think RingCentral Contact Center could be well suited to any workplace. I think it does well in the reliability and ease of use departments, and that covers 90% of what you need from a phone system. The added modern integration benefits are the cherry on top! I'm not sure how the pricing model works, so maybe that would be the only limiting factor as far as scenarios where RingCentral Contact Center would not be as well suited.

Incentivized

• An amazing tool which helps a lot in a meetings.
• It's an efficient tool for improving efficiency by saving a lot of time typing. It saves at least 40-50% of our time, thus increasing efficiency.
• Incredible accuracy with multiple accents & multiple language.
• It takes punctuation into consideration.

Incentivized

• Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
• Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
• Ease of use: It works well whether in the office or WFH (which many employees do regularly.

Incentivized

• The software does occasionally get confused by confusing terminology.
• Its web-based interface can also feel a tad hard to use compared to more appealing desktop apps.
• I've experienced the occasional technical issue, though the provider's support team is quick to troubleshoot.

• I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
• I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
• It would be nice if the process to add other team member's numbers to our desk phone screen was easier

Incentivized

We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service

Incentivized

The reasoning behind my 10 is that the UI is very intuitive; I didn't require any formal training to use it. Google's speech-to-text is not just a conversion tool; it helps automate mundane tasks, saves time, and has an almost human-like understanding.

Incentivized

RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.

Incentivized

We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time

Incentivized

As I recall it was not a very cumbersome implementation and we were up and running as promised

Incentivized

It delivered high accuracy in accented and noisy environments. Regarding its language support, it offers a variety of languages and dialects. Its's Api's are well-documented and easily integrated with our GCP-based stack. Also, its deployment is fast, and it is cost-effective. And if we talk about its translation, it gives real-time and generic translation with great punctuation. Finally, its speaker diarization makes it a cool and yet powerful tool that helps people.

Incentivized

RingCentral Contact Center is the easiest to use and understand. Its interface is more accessible and visually appealing than Microsoft Teams. It has the social/enjoyable aspect with the integration of emojis and gifs, but not to the seemingly comical level of Slack.

Incentivized

• Automating the transcription process saved time and resources compared to manual transcription.
• Speech-to-text enabled us to make audio content accessible to a wider audience, including individuals with disabilities.
• We gained valuable insights into customer preferences, behaviors, and sentiment by analyzing voice data.

Incentivized

• With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
• Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
• RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.

Incentivized