Google Cloud Speech-to-Text vs. RingCentral Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Google Cloud Speech-to-Text | Score8.3 out of 10 | N/A | Speech-to-Text on Google Cloud is a tool used to convert speech into text using an API powered by Google’s AI technologies. The vendor states users can transcribe content in real time or from stored files; deliver a better user experience in products through voice commands; and, gain insights from customer interactions to improve service. | $0.02 per min |
 RingCentral Contact Center | Score8.1 out of 10 | N/A | RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Speech-to-Text V1 API V1 offers data residency for multi region only. Models include short, long, phone call, and video. V1 does not include audit logging. New customers get $300 in free credits and 60 minutes for transcribing and analyzing audio free per month, not charged against your credits. Speech-to-Text V2 API V2 offers data residency for multi and single region. Models include short, long, telephony, video, and Chirp. V2 does include audit logging and support for customer managed encryption keys. | — | ||||||||||||||
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| Google Cloud Speech-to-Text | RingCentral Contact Center | |
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| Likelihood to Recommend | 8.0 | 9.7 |
| Likelihood to Renew | - | 6.3 |
| Usability | 8.4 | 8.7 |
| Support Rating | - | 3.3 |
| Implementation Rating | - | 9.0 |