Google Gemini vs. Fin by Intercom

Google Gemini AI features a Deep Research feature that helped us conduct thorough product research. We wanted to minimize the costs incurred by using SSL certificates in our organization, but we lacked knowledge on the subject. Google Gemini Deep Research did a thorough analysis and suggested ways to cut costs by switching vendors and using DV-type and/or wildcard SSL certificates. We also use Google Gemini for assistance during software development. However, Google Gemini seems to have limitations when suggesting code snippets for the Microsoft ecosystem.

Incentivized

While Fin is an awesome investment, the setup and tuning of responses to meet brand alignment and delivery have taken some time. If you prioritize not just resolution rate and accuracy, but style and delivery, it's a bigger lift. However, for the vast majority of businesses, the step and its impact on resource management are a worthy investment.

Incentivized

• Deep research for getting first business research draft from Gemini, post which i use series of prompts to improve it and use my understanding to refine it further
• Canvas to produce structured business topic research and newsletter. Direct edits to the sections and making client ready reports
• Learning mode to get help on step by step automation of AI workflows

Incentivized

• Great UI - everyone has their own inbox but can still see all incoming messages.
• Fin AI - we love the AI functionality, it saves tons of time of the team.
• Automated emails - we configured Intercom in a way that it uses a lot of information we have about our users (e.g. their subscription, date of upgrade, etc.) so that we can use it to automate communication.

Incentivized

• Currently the document database caps out at 10, requiring us to condense some of our policies
• It's large context window is a blessing and a curse. Sometimes it stops generating half way through a very ambitious request as it delivers page after page of content
• There is no way to share Gems currently, so we have to publish guides to our employees on how to best configure them

Incentivized

• Some things are repetitive. Ex: If you provide guidance to ask a follow-up question, it'll ask that follow-up question each time.
• It'd be cool to have a "vibe" check for auto-sorting. Ex: We have responses to our outreach feed into Intercom. It'd be cool to have a way to auto-sort based on if they ask a detailed question or just a plain "interested" response.
• It'd be cool if Fin by Intercom flagged conversations, like it a customer seemed agitated, for the team to review.

Incentivized

It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ

Incentivized

It is simple, has the same standard industry format, all the tools are accessible and recognizable. Whenever we are in the browser we can switch from one request to another while the first is still running. Little hallucination and the context window has no competitor on the market right now. The pricing is also the biggest advantage.

Incentivized

It takes a bit of getting used to. It's easy to start off with simple pieces of answering queries, etc. The real part is when one tries to use workflows with triggers and automation. Then, it can be a whole different experience. I would love to see it being much simpler in terms of usability there.

Incentivized

always there

Incentivized

works perfect

Incentivized

Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.

Incentivized

Easy to know the learning path

Incentivized

The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

Incentivized

Gemini seems very simple to use, veyr similar to ChatGPT, I wish they did have a capability such as ChatGPT projects one, so one can separate topics easily, it's very customizable, where I believe it defeats the others is that, is already very simple to use all of Google ecosystem, such as Drive, docs, sheets and else

Incentivized

In my experience, what Intercom has done with Fin by Intercom is far more innovative and forward thinking than other tools I've used. It's intuitive, easy, and they are always releasing new things to make Fin by Intercom even more powerful.

Incentivized

• Free way to gain another team member
• Helps me be more efficient and overcome blocks in my workflow
• Speeds up my ability to update our website's calendar by easily double if not more
• Allows me to dabble in areas that I have no expertise in such as coding

Incentivized

• I like how I don't feel like I need to constantly be monitoring support, especially on weekends
• It's great that the user will get some response right away, I just need to hope that the response they do get is good enough if I'm awk

Incentivized