Google Hangouts (Classic) vs. Telavox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Google Hangouts (Classic)
Score 8.5 out of 10
N/A
The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A
Telavox
Score 0.0 out of 10
N/A
Telavox, headquartered in Malmo, offers a UCaaS platform for enterprise companies with telephony, PBX, chat, meetings, and contact center, boasting a large user base, GDPI compliance and encryption of all traffic, and cloud uptime of 99.98%.N/A
Pricing
Google Hangouts (Classic)Telavox
Editions & Modules
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Offerings
Pricing Offerings
Google Hangouts (Classic)Telavox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Google Hangouts (Classic)Telavox
Features
Google Hangouts (Classic)Telavox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Google Hangouts (Classic)
6.3
Ratings
24% below category average
Telavox
-
Ratings
Hosted PBX6.90 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)7.70 Ratings00 Ratings
User templates5.00 Ratings00 Ratings
Call reports9.00 Ratings00 Ratings
Directory of employee names3.00 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Google Hangouts (Classic)
8.0
Ratings
5% below category average
Telavox
-
Ratings
Answering rules8.00 Ratings00 Ratings
Call recording7.90 Ratings00 Ratings
Call park7.00 Ratings00 Ratings
Call screening9.00 Ratings00 Ratings
Message alerts8.00 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Google Hangouts (Classic)
8.6
Ratings
7% above category average
Telavox
-
Ratings
Video conferencing9.00 Ratings00 Ratings
Audio conferencing9.00 Ratings00 Ratings
Video screen sharing7.10 Ratings00 Ratings
Instant messaging9.00 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Google Hangouts (Classic)
8.0
Ratings
1% above category average
Telavox
-
Ratings
Mobile app for iOS8.10 Ratings00 Ratings
Mobile app for Android8.00 Ratings00 Ratings
User Ratings
Google Hangouts (Classic)Telavox
Likelihood to Recommend
8.0
(0 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
8.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
Google Hangouts (Classic)Telavox
Likelihood to Recommend
As previously mentioned, Google Hangouts (Classic) is best suited for ad-hoc, informal communications with external collaborators that would benefit from face-to-face interactions, but don’t require a record of the conversation and don’t necessarily require a high degree of corporate security. For communications of consequence, our corporate toolset is more appropriate, but Google Hangouts (Classic) serves a similar function to FaceTime or Zoom.
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Pros
  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
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Cons
  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
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Usability
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done. Once you are setted up, you have almost all actual communication methods available in one tool
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Support Rating
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
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Alternatives Considered
For its time, Google Hangouts (Classic) was a fantastic product and matched up well with all of its successors. Now however, with it having been phased on within Workspace for Education, I would not advise any new users use the product. Google Chat, combined with Google Meet, have superseded Hangouts (Classic) and should be used by default due to their close knit integration with Gmail.
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Return on Investment
  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
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ScreenShots