Google Hangouts (Classic) vs. Upstream Works
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Hangouts (Classic) | Score8.7 out of 10 | N/A | The classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet. | N/A |
 Upstream Works | Score10 out of 10 | N/A | Upstream Works provides omnichannel customer experience capabilities to Cisco Finesse and Amazon Connect as well as Digital Solutions for digital Works across the enterprise. They offer a web-based architecture that leverages existing infrastructure with integration capabilities for a lower total cost of ownership and a rapid ROI. The Upstream Works contact center agent desktop provides an omnichannel workspace to handle every type of communication, including voice, email, chat, SMS,… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Google Hangouts (Classic) | Upstream Works | |
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| Likelihood to Recommend | 8.0 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 8.0 | - |
| Support Rating | 8.0 | - |