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Google Hangouts (Classic) vs. West Unified Communications Services (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Hangouts (Classic)

    Score8.7 out of 10
    N/AThe classic version of Google Hangouts included messaging, voice, VoIP, and video call capabilities. It was replaced by the Hangouts Chat collaboration tool, and Google continues to support conferencing via the new Hangouts Meet.N/A

    West Unified Communications Services (discontinued)

    Score4 out of 10
    N/AWest (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.N/A
    Pricing
    Google Hangouts (Classic)West Unified Communications Services (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Google Hangouts (Classic)West Unified Communications Services (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google Hangouts (Classic)West Unified Communications Services (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    6.3
    57 Ratings
    West Unified Communications Services (discontinued)
    -
    Ratings
    Hosted PBX6.915 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.725 Ratings00 Ratings
    User templates5.022 Ratings00 Ratings
    Call reports9.034 Ratings00 Ratings
    Directory of employee names3.045 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    8.0
    66 Ratings
    West Unified Communications Services (discontinued)
    -
    Ratings
    Answering rules8.033 Ratings00 Ratings
    Call recording7.937 Ratings00 Ratings
    Call park7.018 Ratings00 Ratings
    Call screening9.036 Ratings00 Ratings
    Message alerts8.058 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    8.6
    84 Ratings
    West Unified Communications Services (discontinued)
    -
    Ratings
    Video conferencing9.079 Ratings00 Ratings
    Audio conferencing9.079 Ratings00 Ratings
    Video screen sharing7.148 Ratings00 Ratings
    Instant messaging9.052 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    8.0
    85 Ratings
    West Unified Communications Services (discontinued)
    -
    Ratings
    Mobile app for iOS8.173 Ratings00 Ratings
    Mobile app for Android8.071 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    West Unified Communications Services (discontinued)
    9.0
    1 Ratings
    High quality audio00 Ratings9.01 Ratings
    High quality video00 Ratings9.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.5
    1 Ratings
    Desktop sharing00 Ratings7.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.6
    1 Ratings
    Calendar integration00 Ratings8.01 Ratings
    Meeting initiation00 Ratings8.01 Ratings
    Record meetings / events00 Ratings7.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.0
    1 Ratings
    Live chat00 Ratings8.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Hangouts (Classic) and West Unified Communications Services (discontinued)
    Feature
    Google Hangouts (Classic)
    -
    Ratings
    West Unified Communications Services (discontinued)
    7.0
    1 Ratings
    User authentication00 Ratings7.01 Ratings
    Participant roles & permissions00 Ratings7.01 Ratings
    User Ratings
    Google Hangouts (Classic)West Unified Communications Services (discontinued)
    Likelihood to Recommend
    8.0
    (91 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (36 ratings)
    -
    (0 ratings)