Google Voice vs. Lumen Next-Gen Voice

Google Voice

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Voice	Score7.8 out of 10	N/A	Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.	$10 per month
Lumen Next-Gen Voice	Score7.7 out of 10	N/A	Lumen Next-Gen Voice offers cloud calling and business voice solutions that use VoIP (Voice over Internet Protocol) to transmit calls over the internet. Lumen Next-Generation Voice Services provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage the company's network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges. Calls supported: Enterprise Long…	$8 per month (12-month term required) per concurrent call path

Pricing

Google Voice

Lumen Next-Gen Voice

Lumen Cloud Voice - Essentials: starting at $11.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Plus: starting at $17.50
per month (minimum 60 mo term) per user (minimum 250 users)
Lumen Cloud Voice - Premium: starting at $22.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Cloud Voice - Specialty Lines: starting at $47.50
per month (minimum 60-month term) per user (minimum 250 users)
Lumen Voice Complete (SIP Trunking): starting at $8
per month (12-month term required) per concurrent call path

Pricing Offerings
Google Voice	Lumen Next-Gen Voice
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

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Next‑Generation 9‑1‑1 available as an add-on (custom pricing).

Features

Google Voice

Lumen Next-Gen Voice

Comparison of Cloud PBX features of Google Voice and Lumen Next-Gen Voice
Feature	Google Voice 4.4 51 Ratings	Lumen Next-Gen Voice - Ratings
Hosted PBX	8.423 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	5.226 Ratings	00 Ratings
User templates	1.419 Ratings	00 Ratings
Call reports	5.044 Ratings	00 Ratings
Directory of employee names	1.725 Ratings	00 Ratings

Comparison of Mobile apps features of Google Voice and Lumen Next-Gen Voice
Feature	Google Voice 5.0 61 Ratings	Lumen Next-Gen Voice - Ratings
Mobile app for iOS	5.044 Ratings	00 Ratings
Mobile app for Android	5.049 Ratings	00 Ratings

User Ratings
	Google Voice	Lumen Next-Gen Voice
Likelihood to Recommend	9.0 (71 ratings)	7.4 (7 ratings)
Likelihood to Renew	9.3 (7 ratings)	- (0 ratings)
Usability	9.0 (9 ratings)	- (0 ratings)
Support Rating	7.0 (35 ratings)	7.0 (1 ratings)
Implementation Rating	10.0 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	7.0 (1 ratings)	- (0 ratings)
Professional Services	7.0 (1 ratings)	- (0 ratings)