| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Voice | Score7.8 out of 10 | N/A | Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling. | $10 per month |
 Talkdesk | Score8.6 out of 10 | N/A | Talkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace. | $85 per month per user |
| Google Voice | Talkdesk | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | *Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted. | ||||||||||||||
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| Google Voice | Talkdesk | |
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| Considered Both Products | No answer on this topic | Chose Talkdesk We didn't go in depth + Google Voice does not have Salesforce integration or call logging in a way that we needed. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Talkdesk Talkdesk blows these two competitors away. There is not a contest in my eyes if you ask me. Talkdesk trumps these competitors (if you even call them that) with their many different customizations, ease of use, remote workforce options, and the ability to be able to manage our … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Talkdesk Talkdesk is definitely easier to use. It is a lot simpler to access and use from your home screen. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Google Voice | Talkdesk | |||||||||||||||||||||||||||||||||||||||||||
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| Google Voice | Talkdesk | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.4 |
| Likelihood to Renew | 9.3 | 8.5 |
| Usability | 9.0 | 8.5 |
| Availability | - | 10.0 |
| Performance | - | 10.0 |
| Support Rating | 7.0 | 6.6 |
| In-Person Training | - | 10.0 |
| Online Training | - | 9.0 |
| Implementation Rating | 10.0 | 7.4 |
| Configurability | - | 10.0 |
| Contract Terms and Pricing Model | 7.0 | - |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 10.0 |
| Professional Services | 7.0 | - |
| Vendor post-sale | - | 9.1 |
| Vendor pre-sale | - | 9.1 |
