Google Voice vs. Zendesk Talk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Google Voice | Score7.8 out of 10 | N/A | Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling. | $10 per month |
 Zendesk Talk | Score8.6 out of 10 | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| Google Voice | Zendesk Talk | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.9 |
| Likelihood to Renew | 9.3 | - |
| Usability | 9.0 | 10.0 |
| Support Rating | 7.0 | 5.0 |
| Implementation Rating | 10.0 | - |
| Contract Terms and Pricing Model | 7.0 | - |
| Professional Services | 7.0 | - |