TrustRadius

Ada vs. Gorgias

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ada
Score 0.0 out of 10
N/A
Ada is an AI customer service automation platform that helps to resolve customer interaction with AI, helping businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide.N/A
Gorgias
Score 8.5 out of 10
N/A
Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.
$10
per month 50 monthly tickets
Pricing
AdaGorgias
Editions & Modules
No answers on this topic
Starter
$10
per month 50 monthly tickets
Basic
$50
per month 300 monthly tickets
Pro
$300
per month 2,000 monthly tickets
Advanced
$750
per month 5,000 monthly tickets
Enterprise
Custom Pricing
Custom ticket volume
Offerings
Pricing Offerings
AdaGorgias
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Discount available for annual billing. Additional cost for automated ticket handling.
More Pricing Information
Community Pulse
AdaGorgias
Considered Both Products
Ada

No answer on this topic

Gorgias
Chose Gorgias
The most comprehensive app that serving against multiples big brands and the reliability of message being transmitted.
Verified User
Anonymous
Chose Gorgias
We chose Gorgias as it was a new and upcoming piece of software that had a lot of features that Freshdesk still had "WIP" for who knows how long. Everything Freshdesk did, it was doing better at that time, along with newer and better automations. And at least early on, it was …
Verified User
Anonymous
Chose Gorgias
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as …
Features
AdaGorgias
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Ada
-
Ratings
Gorgias
9.5
Ratings
17% above category average
Organize and prioritize service tickets00 Ratings9.00 Ratings
Expert directory00 Ratings9.00 Ratings
Subscription-based notifications00 Ratings10.00 Ratings
ITSM collaboration and documentation00 Ratings9.00 Ratings
Ticket creation and submission00 Ratings10.00 Ratings
Ticket response00 Ratings10.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Ada
-
Ratings
Gorgias
10.0
Ratings
24% above category average
External knowledge base00 Ratings10.00 Ratings
Internal knowledge base00 Ratings10.00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Ada
-
Ratings
Gorgias
10.0
Ratings
25% above category average
Customer portal00 Ratings10.00 Ratings
IVR00 Ratings10.00 Ratings
Social integration00 Ratings10.00 Ratings
Email support00 Ratings10.00 Ratings
Help Desk CRM integration00 Ratings10.00 Ratings
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AdaGorgias
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Medium-sized Companies
Piper the AI SDR by Qualified
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Score 9.2 out of 10
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Score 9.0 out of 10
Enterprises
Conversica
Conversica
Score 9.9 out of 10
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Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AdaGorgias
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
AdaGorgias
Likelihood to Recommend
No answers on this topic
Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can customize your views so you can easily track them. The shared views are also specific and convenient. The search button is also one thing I like, as it easily shows what you're looking for with just keywords, email addresses, or any information.
Verified User
Anonymous
Read full review
Pros
No answers on this topic
  • Gorgias AI, it able to replied to tickets with the brand of voice and the approached that aligned with our brand voice.
  • Integrations that can be connected to multiple shopify stores, including messaging channels.
  • Auto tagging on ticketing better categorizing when search.
CJ
Read full review
Cons
No answers on this topic
  • Maybe in sending our response, it would be nice if the undo button was longer than 5 seconds.
  • Alt + enter should be disabled as we could accidentally press this, and the emails are automatically sent.
Verified User
Anonymous
Read full review
Usability
No answers on this topic
It's pretty straightforward, but it does take a little getting used to for many people. I would almost recommend having an "expert" have someone sitting nearby to coach the user for their first experiences with the software, as well as setting options to be limited. As otherwise, there can be moments that are just too much at once for some users
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Drastically reduced our response time from 2 business days, to 2 hours on average.
  • Made it easier to sync data for damaged item, allowing us to better understand damages.
  • Allowed us to easily see that statistics of what kind of issues we are seeing from our customers.
Verified User
Anonymous
Read full review
ScreenShots

Ada Screenshots

Screenshot of the Ada AI-native customer service automation platform, capable of resolving a majority of inquiries.Screenshot of the AI Agent connected to a knowledge base and web pages. Rather than trying to match a scripted response to a unique problem, the AI Agent draws on existing knowledge sources to reason through and automatically resolve customer service inquiries.Screenshot of the setup of an integration using plain language (no code required). Specify the data the AI Agent should retrieve, when it should be used, and when to update data across systems, and the AI Agent is ready to perform tasks.Screenshot of Ada’s proprietary Automated Resolution measurement system that measures the AI Agent’s accuracy, relevancy, and safety. It describes the AI Agent’s behaviour and measure the business impact of recommended improvements.Screenshot of Ada's AI management tooling, which just like coaching, supports team on the tone, language, and procedures to follow.Screenshot of an onboarded AI Agent, which can use knowledge of company and products, and deployed instantly across messaging, voice and email channels.