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Gorgias vs. HelpCrunch

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Gorgias

23 Reviews and Ratings

HelpCrunch

8 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    HelpCrunch

    Score8.3 out of 10
    		N/AAll-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.

    $12

    per month

    Pricing
    GorgiasHelpCrunch
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Basic - Live chat
    $12.00
    per month
    Premium - Live chat
    $21.00
    per month
    Basic - Live chat+Emails
    $25.00
    per month
    Premium - Live chat+Emails
    $43.00
    per month
    Offerings
    Pricing Offerings
    GorgiasHelpCrunch
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
    More Pricing Information
    Features
    GorgiasHelpCrunch
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and HelpCrunch
    Feature
    Gorgias
    9.5
    2 Ratings
    HelpCrunch
    -
    Ratings
    Organize and prioritize service tickets9.02 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Subscription-based notifications10.02 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and HelpCrunch
    Feature
    Gorgias
    10.0
    2 Ratings
    HelpCrunch
    -
    Ratings
    External knowledge base10.02 Ratings00 Ratings
    Internal knowledge base10.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and HelpCrunch
    Feature
    Gorgias
    10.0
    2 Ratings
    HelpCrunch
    -
    Ratings
    Customer portal10.02 Ratings00 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    GorgiasHelpCrunch
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (4 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)