Gorgias vs. Jira Service Management

Gorgias

23 Reviews and Ratings

Jira Service Management

671 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Gorgias	Score8.5 out of 10	N/A	Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.	$60 per month Up to 350 mothly tickets
Jira Service Management	Score7.9 out of 10	N/A	Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…	$0 per month

Pricing

Gorgias

Jira Service Management

Starter: $10
per month 50 monthly tickets
Basic: $50
per month 300 monthly tickets
Pro: $300
per month 2,000 monthly tickets
Advanced: $750
per month 5,000 monthly tickets
Enterprise: Custom Pricing
Custom ticket volume

Free: $0
per month
Standard: $20
per agent/per month
Premium: $40
per agent/per month
Enterprise: Contact sales team

Pricing Offerings
Gorgias	Jira Service Management
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

Discount available for annual billing. Additional cost for automated ticket handling.

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Features

Gorgias

Jira Service Management

Comparison of Incident and problem management features of Gorgias and Jira Service Management
Feature	Gorgias 9.5 2 Ratings	Jira Service Management 8.2 77 Ratings
Organize and prioritize service tickets	9.02 Ratings	7.576 Ratings
Expert directory	9.02 Ratings	9.02 Ratings
Subscription-based notifications	10.02 Ratings	10.01 Ratings
ITSM collaboration and documentation	9.01 Ratings	7.063 Ratings
Ticket creation and submission	10.02 Ratings	00 Ratings
Ticket response	10.02 Ratings	00 Ratings
Service restoration	00 Ratings	9.52 Ratings
Self-service tools	00 Ratings	7.070 Ratings
ITSM reports and dashboards	00 Ratings	7.564 Ratings

Comparison of Self Help Community features of Gorgias and Jira Service Management
Feature	Gorgias 10.0 2 Ratings	Jira Service Management - Ratings
External knowledge base	10.02 Ratings	00 Ratings
Internal knowledge base	10.02 Ratings	00 Ratings

Comparison of Multi-Channel Help features of Gorgias and Jira Service Management
Feature	Gorgias 10.0 2 Ratings	Jira Service Management - Ratings
Customer portal	10.02 Ratings	00 Ratings
IVR	10.02 Ratings	00 Ratings
Social integration	10.02 Ratings	00 Ratings
Email support	10.02 Ratings	00 Ratings
Help Desk CRM integration	10.02 Ratings	00 Ratings

Comparison of ITSM asset management features of Gorgias and Jira Service Management
Feature	Gorgias - Ratings	Jira Service Management 10.0 1 Ratings
Configuration mangement	00 Ratings	10.01 Ratings
Asset management dashboard	00 Ratings	10.01 Ratings
Policy and contract enforcement	00 Ratings	10.01 Ratings

Comparison of Change management features of Gorgias and Jira Service Management
Feature	Gorgias - Ratings	Jira Service Management 7.2 71 Ratings
Change requests repository	00 Ratings	7.565 Ratings
Change calendar	00 Ratings	6.52 Ratings
Service-level management	00 Ratings	7.569 Ratings

User Ratings
	Gorgias	Jira Service Management
Likelihood to Recommend	9.0 (2 ratings)	7.3 (78 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (1 ratings)
Usability	10.0 (1 ratings)	8.0 (3 ratings)
Support Rating	- (0 ratings)	9.1 (25 ratings)