Gorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.
$10
per month 50 monthly tickets
LiveChat
Score 9.4 out of 10
Mid-Size Companies (51-1,000 employees)
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them…
$20
per month, billed annually per user
Pricing
Gorgias
LiveChat
Editions & Modules
Starter
$10
per month 50 monthly tickets
Basic
$50
per month 300 monthly tickets
Pro
$300
per month 2,000 monthly tickets
Advanced
$750
per month 5,000 monthly tickets
Enterprise
Custom Pricing
Custom ticket volume
Starter
$20
per month, billed annually per user
Team
$41
per month, billed annually per user
Busniess
$59
per month, billed annually per user
Enterprise
Request Quote from Sales
Offerings
Pricing Offerings
Gorgias
LiveChat
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Discount available for annual billing. Additional cost for automated ticket handling.
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More Pricing Information
Community Pulse
Gorgias
LiveChat
Features
Gorgias
LiveChat
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Gorgias
9.5
Ratings
17% above category average
LiveChat
-
Ratings
Organize and prioritize service tickets
9.00 Ratings
00 Ratings
Expert directory
9.00 Ratings
00 Ratings
Subscription-based notifications
10.00 Ratings
00 Ratings
ITSM collaboration and documentation
9.00 Ratings
00 Ratings
Ticket creation and submission
10.00 Ratings
00 Ratings
Ticket response
10.00 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Gorgias
10.0
Ratings
24% above category average
LiveChat
-
Ratings
External knowledge base
10.00 Ratings
00 Ratings
Internal knowledge base
10.00 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Gorgias is one of the easiest platforms I've used, as it was easy to navigate. You can customize your views so you can easily track them. The shared views are also specific and convenient. The search button is also one thing I like, as it easily shows what you're looking for with just keywords, email addresses, or any information.
We needed a mechanism in place to make contact with visitors to our website easier. What we discovered is that it's an excellent tool for creating reports and dashboards that show how soon issues are handled. Our website can now be updated in real-time, and all of our internal teams are really excited to use this fantastic technology. I really recommend [LiveChat] to many friends and past colleagues.
LiveChat has an easy to navigate UI. Most of the tabs you need are on the left and self explanatory.
If the team itself has any issues with the software, there is a small help tab on the bottom right for immediate tech support. Not sure if it is 24/7 but quick response.
There is also a "Reports" tab that makes it easy for the management department to keep track of tickets answered and task to assign.
Price point is a little on the high side, making it difficult for some small businesses to justify.
When monitoring chats from a manager standpoint, there seems to be an inherent delay; it does not appear to be instantaneous.
Very minor, but the chat widget sound options can be annoying, and wish there were more available options in order to allow employees to differentiate their own sessions if their desks are near one another.
It's pretty straightforward, but it does take a little getting used to for many people. I would almost recommend having an "expert" have someone sitting nearby to coach the user for their first experiences with the software, as well as setting options to be limited. As otherwise, there can be moments that are just too much at once for some users
The only issues I have had with LiveChat are the technical glitches within the program. These are not common as in everyday occurrences but when the glitches do happen they tend to have very negative repercussions. This is due to chats with customers being dropped, this may be an internal server issue though and may not happen for everyone.
We selected Gorgias from Zendesk based on its Shopify integration. Given how many stores we were managing the team needed to quickly find all of a customer's information in an email. We preferred it to Zendesk. However, now that I use intercom I have many more features such as surveys, topics, extensive reporting, auto tags, and series I prefer intercom for my work now
We had to move away from Intercom as it changed it pricing model and the pricing that it came to us with was out of our budget. LiveChat gave us a better product at a lesser price. Intercom did not provide us with chat support for the plan we were on - at times we had to wait 24 hours for a reply to a query on their chat. Livechat literally has chat support at all times. This really helped me with my Implemetation.
As I mentioned before, LiveChat can be used to evaluate the quality of the service provided by your employees.
LiveChat can ease the work done by your Customer Care team. In addition, it is very easy and fast to learn how to work with LiveChat, so you would need less time to train your new customer care specialists.
You can have much better customer care service and your clients will be much more satisfied.
