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Gorgias vs. ProProfs Chat

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    ProProfs Chat

    Score9.8 out of 10
    N/AProProfs Chat is a solution that allows online businesses to engage in open communication with their website visitors. Available with a free edition, the live chat tool helps organizations of varied sizes to connect with visitors in a similar way they would do in a physical store. ProProfs Chat provides a quick way to engage with website visitors, letting a business monitor their visitor activity - see what visitors are browsing, answer their questions in real-time, and resolve their…

    $29.99

    per month per operator

    Pricing
    GorgiasProProfs Chat
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    No answers on this topic
    Offerings
    Pricing Offerings
    GorgiasProProfs Chat
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.—
    More Pricing Information
    Features
    GorgiasProProfs Chat
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and ProProfs Chat
    Feature
    Gorgias
    9.5
    2 Ratings
    ProProfs Chat
    -
    Ratings
    Organize and prioritize service tickets9.02 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Subscription-based notifications10.02 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and ProProfs Chat
    Feature
    Gorgias
    10.0
    2 Ratings
    ProProfs Chat
    -
    Ratings
    External knowledge base10.02 Ratings00 Ratings
    Internal knowledge base10.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and ProProfs Chat
    Feature
    Gorgias
    10.0
    2 Ratings
    ProProfs Chat
    -
    Ratings
    Customer portal10.02 Ratings00 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    GorgiasProProfs Chat
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)