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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    SentiOne

    Score6.5 out of 10
    N/ASentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.…

    $299

    per account

    Pricing
    GorgiasSentiOne
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Team
    $299
    per account
    Enterprise
    Custom Pricing
    per account
    Offerings
    Pricing Offerings
    GorgiasSentiOne
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$299 per account
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.—
    More Pricing Information
    Features
    GorgiasSentiOne
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and SentiOne
    Feature
    Gorgias
    9.5
    2 Ratings
    SentiOne
    -
    Ratings
    Organize and prioritize service tickets9.02 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Subscription-based notifications10.02 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and SentiOne
    Feature
    Gorgias
    10.0
    2 Ratings
    SentiOne
    -
    Ratings
    External knowledge base10.02 Ratings00 Ratings
    Internal knowledge base10.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and SentiOne
    Feature
    Gorgias
    10.0
    2 Ratings
    SentiOne
    -
    Ratings
    Customer portal10.02 Ratings00 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    GorgiasSentiOne
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)