TrustRadius: an HG Insights company

Gorgias vs. Userlike

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Gorgias

23 Reviews and Ratings

Userlike

9 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gorgias

    Score8.5 out of 10
    		N/AGorgias is a Conversational AI platform for ecommerce used to drive sales and resolves support inquiries. Built for Shopify but featuring integrations for WooCommerce, BigCommerce, Magento, and PrestaShop.

    $60

    per month Up to 350 mothly tickets

    Userlike

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    		Userlike is software for live chat and customer messaging that gives businesses a central inbox for messages from various channels like Website-Chat, WhatsApp, Facebook Messenger, Instagram, and SMS. To generate more leads, its Website Messenger offers features like canned messages, file sharing, voice messages and video calls including screen sharing. Their solution also allows creating AI chatbots, smart FAQ pages and interactive contact forms to automate customer…

    $37

    per month

    Pricing
    GorgiasUserlike
    Editions & Modules
    Starter
    $10
    per month 50 monthly tickets
    Basic
    $50
    per month 300 monthly tickets
    Pro
    $300
    per month 2,000 monthly tickets
    Advanced
    $750
    per month 5,000 monthly tickets
    Enterprise
    Custom Pricing
    Custom ticket volume
    Free
    $0
    1 Operator, 1 Chat Widget, unlimited chats
    Team
    $90
    per month
    Corporate
    $290
    per month
    Flex
    upon request
    per month
    Offerings
    Pricing Offerings
    GorgiasUserlike
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing. Additional cost for automated ticket handling.Userlike has a Freemium business model. You don't need to enter your billing info to register. Once you register, you get 14 days of trial to test the Premium version, after which your account automatically switches to Free. You can then choose to upgrade to Premium, or continue rolling with the Free version.
    More Pricing Information
    Features
    GorgiasUserlike
    Incident and problem management
    Comparison of Incident and problem management features of Gorgias and Userlike
    Feature
    Gorgias
    9.5
    2 Ratings
    Userlike
    -
    Ratings
    Organize and prioritize service tickets9.02 Ratings00 Ratings
    Expert directory9.02 Ratings00 Ratings
    Subscription-based notifications10.02 Ratings00 Ratings
    ITSM collaboration and documentation9.01 Ratings00 Ratings
    Ticket creation and submission10.02 Ratings00 Ratings
    Ticket response10.02 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Gorgias and Userlike
    Feature
    Gorgias
    10.0
    2 Ratings
    Userlike
    -
    Ratings
    External knowledge base10.02 Ratings00 Ratings
    Internal knowledge base10.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Gorgias and Userlike
    Feature
    Gorgias
    10.0
    2 Ratings
    Userlike
    -
    Ratings
    Customer portal10.02 Ratings00 Ratings
    IVR10.02 Ratings00 Ratings
    Social integration10.02 Ratings00 Ratings
    Email support10.02 Ratings00 Ratings
    Help Desk CRM integration10.02 Ratings00 Ratings
    User Ratings
    GorgiasUserlike
    Likelihood to Recommend
    9.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)