TrustRadius: an HG Insights company

Avaya IP Office

Score8.6 out of 10

27 Reviews and Ratings

Get a Demo

What is Avaya IP Office?

Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Avaya IP Office has to offer, as determined by TrustRadius' reviewers.
Based on 27 ratings of Avaya IP Office's features
View all features

Top Performing Features

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.4

  • Message alerts

    Receive SMS and email message notifications for voice and fax messages

    Category average: 8.4

  • Directory of employee names

    Voice directory of all employees for self-service dialing

    Category average: 8.4

Areas for Improvement

  • User authentication

    Administrators can require users to authenticate their identities before joining a meeting.

    Category average: 8.9

  • Participant roles & permissions

    Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

    Category average: 8.8

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.5

Reviews

What users are saying about Avaya IP Office.
View all reviews

Great all-in-one box for all your UC needs!

Incentivized
Verified User
Engineer in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system. Product best addresses the needs of client, who want a system which can work in their CapEX budget and will not have high operational cost(s) compared to full cloud platforms.

Pros

  • Scale
  • All in one box
  • Nimble
  • Flexibility
  • Compact

Cons

  • API Integration
  • Speech analytics
  • Contact centre
  • Workforce Optimization

Return on Investment

  • Positive - Scalability
  • Negative - Contact Center rich features
  • Positive - Compact
  • Negative - Workforce Optimization
  • Negative - Enterprise-grade Resiliency
  • Positive - Flexiblity

Usability

Alternatives Considered

Net2Phone, Panasonic KX NS Series and Jive

Other Software Used

Google Workspace, Microsoft 365, Salesforce Commerce Cloud, monday CRM, Shopify

Avaya IP Office - Telephony Powerhouse

Incentivized
Samuel GumbsView profile
Information Technology Audit Manager in Information Technology at Andrews Memorial Hospital (51-200 employees employees)

Use Cases and Deployment Scope

I installed Avaya IP Office in a small private hospital. We were able to use mobility features to reduce the overall telecom expenses of the hospital. ARS table was engineered with LCR - Lease cost routing in mind. Calls were routed over varying trunks depening on endpoint - Mobile / fixed / International.

Pros

  • vpn phones
  • mobile softphone
  • remote voicemail access
  • mobile callback, allowing users to place calls from their mobile phones routed through the pbx switch.

Cons

  • licensing regime is not easy to understand
  • the deskphone feature set needs improvement
  • IP Office Switch should come with dual power supply for disaster recovery reasons.

Return on Investment

  • Slash our telecom expense by 50% using ARS and time profile combined
  • Remote Users were to stay connect with main office
  • System paid for itself within two years of implementation

Usability

Other Software Used

FortiClient, FortiAnalyzer, Microsoft 365

Avaya IPO Review

Incentivized
Ian Measures
Senior Engineer in Information Technology at Direct Voice and Data (11-50 employees employees)

Use Cases and Deployment Scope

Avaya IP Office is used as a primary means of communication with a number of our customers. It has been a robust, reliable platform for many years and it still fulfills a lot of the needs of on premise telephony for certain types of companies, such as manufacturing and engineering where the workforce is less mobile.

Pros

  • SIP calling
  • Digital telephony extensions
  • Analogue telephony extensions

Cons

  • The Workplace app is way behind times
  • Population of information between 2 Server editions is patchy
  • SCN Links between systems are sometimes unreliable

Return on Investment

  • Good and reliable - minimal downtime
  • SBC provides highly secure communications

Usability

Alternatives Considered

Alcatel-Lucent OXO Connect and Panasonic KX NS Series

Avaya IP Office Review

Incentivized
Nathan Burgess
Territory Manager in Sales at AT&T (10,001+ employees employees)

Use Cases and Deployment Scope

So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.

Pros

  • So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.

Cons

  • So room for improvement would definitely be, probably, the mobile client is kind of glitchy sometimes, so definitely could be improved to make it a little more reliable.

Return on Investment

  • So the biggest thing about the Avaya IP office is that it always wins. They just last forever and they run. Once you set them up, they're good to go. So our customers, once they get them, they love them. They don't have to do a lot with it. Once it's going, it's pretty self-sufficient.

Why Avaya IP Office makes sense

Incentivized
Kristina Hawthorne
Avaya Sr. Field Engineer at Entre Computer Solutions (11-50 employees employees)

Use Cases and Deployment Scope

I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.

Pros

  • Feature set
  • Gradual migration
  • Maintenance

Cons

  • Customer Service

Return on Investment

  • When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
  • CAPEX vs OPEX
  • Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.

Alternatives Considered

Avaya IP Office

Related Products

Products similar to Avaya IP Office that may also meet your needs.
All comparisons
Fathom by The Access Group
CompareLearn more