GoTo Connect vs. LiveVox CCaaS
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
 LiveVox CCaaS | Score5.3 out of 10 | N/A | LiveVox is a contact center platform that boasts supporting more than 14 billion interactions a year, that integrates omnichannel communications, CRM, and WFO capabilities to deliver an agent and customer experience while reducing compliance risk. The technology enables engagement strategies on communication channels of choice to drive performance in contact centers. Its risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With… | N/A |
| GoTo Connect | LiveVox CCaaS | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| GoTo Connect | LiveVox CCaaS | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cloud PBX |
| |||||||||||||||||||
| Call Management |
| |||||||||||||||||||
| VoIP system collaboration |
| |||||||||||||||||||
| Mobile apps |
| |||||||||||||||||||
| GoTo Connect | LiveVox CCaaS | |
|---|---|---|
| Likelihood to Recommend | 9.2 | - |
| Likelihood to Renew | 4.9 | - |
| Usability | 7.9 | - |
| Availability | 8.9 | - |
| Performance | 9.4 | - |
| Support Rating | 8.3 | - |
| Implementation Rating | 7.4 | - |
| Product Scalability | 9.4 | - |