GoTo Connect vs. Nectar Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 GoTo Connect | Score7.8 out of 10 | N/A | GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration. | $27 per month per user |
 Nectar Desk | Score8 out of 10 | Small Businesses (1-50 employees) | Nectar Desk is call center software for a variety of industries. It includes a suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary. | $50 per month 1 agent |
| GoTo Connect | Nectar Desk | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | No-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan. | — | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Mobile apps |
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| GoTo Connect | Nectar Desk | |
|---|---|---|
| Likelihood to Recommend | 9.2 | 8.0 |
| Likelihood to Renew | 4.9 | - |
| Usability | 7.9 | - |
| Availability | 8.9 | - |
| Performance | 9.4 | - |
| Support Rating | 8.3 | - |
| Implementation Rating | 7.4 | - |
| Product Scalability | 9.4 | - |