TrustRadius: an HG Insights company

GoTo Connect vs. Sobot Contact Center Solution

Save this comparison

Save this comparison

GoTo Connect

334 Reviews and Ratings

Sobot Contact Center Solution

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    GoTo Connect

    Score7.8 out of 10
    		N/AGoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

    $27

    per month per user

    Sobot Contact Center Solution

    		N/A
    Enterprise companies (1,001+ employees)
    		Sobot offers contact center solutions, including both customer service and marketing. Sobot's products include AI Chatbot, Live Chat, Voice, Ticketing, and WhatsApp Business API.

    $50

    per month

    Pricing
    GoTo ConnectSobot Contact Center Solution
    Editions & Modules
    Basic
    Starting at $27
    per month per user
    Standard
    Starting at $32
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    GoTo ConnectSobot Contact Center Solution
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsNo-obligation month-to-month account are available, or a long-term contract is available for better deals on service pricing and hardware. GoToConnect provides all features with unlimited use. Customer & Technical support is available 24/7 to resolve any issue. A dedicated onboarding team will help to the phone system set up for any plan.—
    More Pricing Information
    Features
    GoTo ConnectSobot Contact Center Solution
    Cloud PBX
    Comparison of Cloud PBX features of GoTo Connect and Sobot Contact Center Solution
    Feature
    GoTo Connect
    8.1
    177 Ratings
    Sobot Contact Center Solution
    -
    Ratings
    Hosted PBX8.5138 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)7.7121 Ratings00 Ratings
    User templates6.8124 Ratings00 Ratings
    Call reports8.0149 Ratings00 Ratings
    Directory of employee names9.6158 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of GoTo Connect and Sobot Contact Center Solution
    Feature
    GoTo Connect
    7.9
    187 Ratings
    Sobot Contact Center Solution
    -
    Ratings
    Answering rules8.2165 Ratings00 Ratings
    Call recording8.5143 Ratings00 Ratings
    Call park7.3133 Ratings00 Ratings
    Call screening6.5139 Ratings00 Ratings
    Message alerts8.8165 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of GoTo Connect and Sobot Contact Center Solution
    Feature
    GoTo Connect
    8.2
    149 Ratings
    Sobot Contact Center Solution
    -
    Ratings
    Video conferencing7.3108 Ratings00 Ratings
    Audio conferencing8.5148 Ratings00 Ratings
    Video screen sharing8.294 Ratings00 Ratings
    Instant messaging8.788 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of GoTo Connect and Sobot Contact Center Solution
    Feature
    GoTo Connect
    5.3
    161 Ratings
    Sobot Contact Center Solution
    -
    Ratings
    Mobile app for iOS5.7137 Ratings00 Ratings
    Mobile app for Android5.0121 Ratings00 Ratings
    User Ratings
    GoTo ConnectSobot Contact Center Solution
    Likelihood to Recommend
    9.2
    (199 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    4.9
    (25 ratings)
    -
    (0 ratings)
    Usability
    7.9
    (78 ratings)
    -
    (0 ratings)
    Availability
    8.9
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.4
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (53 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.4
    (89 ratings)
    -
    (0 ratings)
    Product Scalability
    9.4
    (2 ratings)
    -
    (0 ratings)