TrustRadius

Grafana OnCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 7.0 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.N/A
Pricing
Grafana OnCall
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Grafana OnCall
Free Trial
No
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Grafana OnCall
Considered Both Products
Grafana OnCall
Verified User
Anonymous
Chose Grafana OnCall
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk …
Verified User
Anonymous
Chose Grafana OnCall
Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. …
Best Alternatives
Grafana OnCall
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
Enterprises
Freshservice
Freshservice
Score 8.8 out of 10
All AlternativesView all alternatives
User Ratings
Grafana OnCall
Likelihood to Recommend
9.0
(0 ratings)
User Testimonials
Grafana OnCall
Likelihood to Recommend
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Verified User
Anonymous
Read full review
Pros
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Verified User
Anonymous
Read full review
Cons
  • it's a little complex to set up
  • landline phone numbers cannot be validated, only mobile numbers
  • Documentation is not entirely clear, particularly the section on provisioning with Terraform.
Verified User
Anonymous
Read full review
Usability
setting up the Grafana OnCall functionality is complex but if you setup this and you know how to setup then the rest is easy. IAC is provided with terraform The UI for the alert groups shows the alerts in one view and from there you can go to the relevant alert trigger to solve the problems.
Verified User
Anonymous
Read full review
Alternatives Considered
Grafana OnCall is integrated withini Grafana Cloud. We use this from one glass of view perspectief. One system , one UI to easy find the problems and solve them. It is also included in the Grana Cloud license, a single party with whom you do business and can receive discounts. we have switched from OpsGenie
Verified User
Anonymous
Read full review
Return on Investment
  • we have a dedicated duty team to use the oncall-duty alert
  • we use the Grafana OnCall for single pane of glass, one internal tool integrated with alerts from the other functionality
  • easy creation of the incident rapportage
Verified User
Anonymous
Read full review
ScreenShots