Grafana OnCall

Score7 out of 10

4 Reviews and Ratings

What is Grafana OnCall?

Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.

Categories & Use Cases

IT Alert Management

Verified User

Engineer in Quality Assurance (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Grafana Cloud for observability , with Testing & Synthetics for the alerting and oncall-duty from our service team we use this for incidents to send the alerts to the dedicated duty scrum team after business working hours and the weekends and holidays. During the day business hours, incidents are handled by the responsible application scrum teams.

Pros

send alerts to a phone number
create scheduling for oncall teams and members
integration with the Grafana alerting and contact points

Cons

it's a little complex to set up
landline phone numbers cannot be validated, only mobile numbers
Documentation is not entirely clear, particularly the section on provisioning with Terraform.

Return on Investment

we have a dedicated duty team to use the oncall-duty alert
we use the Grafana OnCall for single pane of glass, one internal tool integrated with alerts from the other functionality
easy creation of the incident rapportage

Usability

Alternatives Considered

OpsGenie

Other Software Used

GitLab, BrowserStack, Mailosaur

Verified User

Engineer in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Grafana OnCall organically fit into our IT infrastructure (as it supports Prometheus and Zabbix we already had in production use), performing the role of Incident Response & Management for developers and engineers. We found this tool is really useful to collaborate different departments (in our company we are using Teams), escalate issues and provide fast and informational alerting.

Pros

Interface and information visualization
Escalations process with useful IF, ELSE alerting logic
Simple integration with wide list of data sources and using of webhooks for non-supported sources.

Cons

Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
Users alerting of issues with production systems

Most Important Features

Wide list of alerting options.
IF, ELSE IF, and ELSE alerting logic.
Simplicity of management (custom escalation chains, on-call scheduling).
Automation.

Return on Investment

Reducing services downtime.
Better users loyalty as a result of improving of intra-departments collaboration.
Reducing the load of Service Desk.

Alternatives Considered

Splunk On-Call

Other Software Used

Splunk On-Call, Jira Service Management (Jira Service Desk)