Google Voice vs. Grasshopper

Google Voice

220 Reviews and Ratings

Grasshopper

93 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Google Voice	Score7.8 out of 10	N/A	Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.	$10 per month
Grasshopper	Score7.5 out of 10	N/A	Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.	$18 per month for a single user

Pricing

Google Voice

Grasshopper

Starter: $10
per user/per month
Standard: $20
per user/per month
Premier: $30
per user/per month

True Solo: $18
per month for a single user
Solo Plus: $32
per month
Small Business: $70
per month

Pricing Offerings
Google Voice	Grasshopper
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

20% discount available for annual pricing.

Community Pulse
Key User Insights
	Google Voice	Grasshopper
Considered Both Products	Google Justin McClelland Real Estate Tax Analyst/Software Developer in Marketing at Schwaps (Computer Software, 1-10 employees) Chose Google Voice Google Voice isn't as comprehensive as Grasshopper or CallFire, however, it is a (mainly) free service. CallFire and Grasshopper are more suited towards VoIP commercial applications where as Google Voice is most suited for personal usage. Incentivized Helpful? Horacio Carcamo Product Development Asst. in Marketing at Myron Manufacturing (Marketing and Advertising, 201-500 employees) Chose Google Voice It cost more than Google voice and set up might be more technical and tedious than Google Voice is. It also has some good features, like the cloud base phone directory, which you can transfer them directly to any mobile device phone book and make calls directly from your mobile … Incentivized Helpful?	GoTo (formerly LogMeIn) Verified User Chose Grasshopper Grasshopper is built for businesses and is the perfect wrapper around our team's individual Google Voice lines. Incentivized Helpful? John McMahon Solutions Architect in Marketing at Corporate Web Services, Inc. (CWS) (Marketing and Advertising, 11-50 employees) Chose Grasshopper I've been a user of both Grasshopper and Google Voice, and Grasshopper seems to be a bit easier to maintain and use from my perspective. Google Voice had a lot of issues with getting a "Local" phone number. It also seems from my use that Grasshopper is a better choice and … Incentivized Helpful? Verified User Chose Grasshopper I liked the interface and pricing model better. I also like the app way better than RingCentral's which is a dumpster fire. I really like being able to dial out easily from my phone from a Grasshopper number, though I wish I could somehow do that from my mail dailer. Either … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Google Voice

Grasshopper

Comparison of Cloud PBX features of Google Voice and Grasshopper
Feature	Google Voice 4.4 51 Ratings	Grasshopper 9.7 46 Ratings
Hosted PBX	8.423 Ratings	9.423 Ratings
Multi-level Interactive Voice Response (IVR)	5.226 Ratings	10.024 Ratings
User templates	1.419 Ratings	10.019 Ratings
Call reports	5.044 Ratings	9.433 Ratings
Directory of employee names	1.725 Ratings	9.434 Ratings

Comparison of Call Management features of Google Voice and Grasshopper
Feature	Google Voice 8.1 65 Ratings	Grasshopper 9.6 51 Ratings
Answering rules	8.044 Ratings	9.247 Ratings
Call recording	10.051 Ratings	9.622 Ratings
Call park	6.422 Ratings	9.812 Ratings
Call screening	7.459 Ratings	10.036 Ratings
Message alerts	9.063 Ratings	9.243 Ratings

Comparison of VoIP system collaboration features of Google Voice and Grasshopper
Feature	Google Voice 7.2 43 Ratings	Grasshopper 7.9 12 Ratings
Video conferencing	7.021 Ratings	7.93 Ratings
Audio conferencing	7.038 Ratings	7.77 Ratings
Video screen sharing	5.613 Ratings	8.23 Ratings
Instant messaging	9.326 Ratings	8.09 Ratings

Comparison of Mobile apps features of Google Voice and Grasshopper
Feature	Google Voice 5.0 61 Ratings	Grasshopper 8.9 48 Ratings
Mobile app for iOS	5.044 Ratings	8.935 Ratings
Mobile app for Android	5.049 Ratings	8.929 Ratings

User Ratings
	Google Voice	Grasshopper
Likelihood to Recommend	9.0 (71 ratings)	7.8 (56 ratings)
Likelihood to Renew	9.3 (7 ratings)	- (0 ratings)
Usability	9.0 (9 ratings)	6.0 (1 ratings)
Support Rating	7.0 (35 ratings)	9.0 (42 ratings)
Implementation Rating	10.0 (2 ratings)	- (0 ratings)
Contract Terms and Pricing Model	7.0 (1 ratings)	- (0 ratings)
Professional Services	7.0 (1 ratings)	- (0 ratings)