Greenhouse vs. iCIMS Talent Cloud

Greenhouse merges very well with most of the Job Board we use such as Indeed, Linkedin Recruiter and others. It makes it easy to import date from these job boards onto the system. However, more can be done when it comes to bulk candidate import, I think there should be a feature that allows us to adding bulk candidates at a go.

Incentivized

Integrates well with other HR systems like Oracle, SAP, and Workday. The profile creation process is very generic meaning it doesn't work well with all systems. It would be nice if they had a custom setting depending on the target HR system and the ability to save partial data entered and provision to complete at a later time. Follow up emails on workflows. Customer support is great.

Incentivized

• Customization of interview plans, questions, interviewer roles for multiple positions
• Manages efficient and timely candidate, hiring manager, and interviewer communication
• Integrates with other tools needed in the hiring process such as sourcing tools and onboarding systems
• Provides analytics and reporting to allow for data insights and process improvements
• Provides an Onboarding feature that makes the hiring cycle seamless from first interview to hire date

Incentivized

• Configuration - we are able to configure it to meet our business needs.
• User friendly - I feel it is easy to use and we are able to roll it out with minimal training for our field
• System availability - we have limited to almost no issues with the system being slow or not available during business hours.

Incentivized

• Greenhouse Security is simple, but not that granular. For example, everytime new recruiter joins, we have to give them access manually one by one. There is no one click or an easy way to auto assign security unlike other systems that we use such as Workday.
• Greenhouse reporting is very lacking. Even though we are on the highest tier, we cannot extract data through this delivered feature. For example, scorecard custom questions. We have to do this through SQL.
• Greenhouse Audit Log is also lacking. It is not useful at all. We cannot even see what job info changed and who changed it even though we are on the highest tier now.

Incentivized

• Support model - there has been a decrease in the service, we already addressed it and hopefully, it will improve
• Configuration flexibility - there are minor things that we could easily change but for some reason, it is available only for vendor

Incentivized

I think Greenhouse is an effective, easy way to interview and score recruits -- especially as our organization grows in size

Incentivized

I would say that we are very likely to renew with iCIMS. They seem to continuously be improving their product based on the feedback from their clients. In addition, the thought have having to go through another implementation of this level is daunting and as long as the software continues to meet the business needs of the company and provides the appropriate level of support we will most likely stay. Costs regarding future renewals will also impact this decision and if necessary we will go to market to evaluate other options.

Incentivized

The overall interface is very easy to understand and it is capable. There are a lot of very useful functionalities that help in productivity as simple as tags for the coordinators to manage their day to day tasks. The continuous improvements greenhouse brings to the users are really impressive. We use quite a few integrations with it and they help the job even hassle free.

Incentivized

We just love iCIMS. Our hiring managers love iCIMS. I give it a 9 because some hiring managers do not have to use it as regularly and need reminders on what to do. It really improved our experience with our ATS overall and I wouldn't want to work in any other system in my job.

Incentivized

There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.

Incentivized

We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.

Incentivized

I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.

Incentivized

Let me begin by saying the implementation phase was PHENOMENAL! Katie was our support manager and she was outstanding. The process was cumbersome and time-consuming, but she was outstanding and knowledgeable. That process gets a 9/10 for sure. However, between multiple account manager changes (and no notification) and being promised functionality that doesn't exist, and not hearing back when we reach out to support or open a ticket, the process has been really disappointing since implementation. We do have a new rep who has reached out to introduce himself, and we are optimistic that our experience will improve considerably after that meeting.

Incentivized

I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.

I think we could have used more delivered functionality and less customized which now results in more maintenance

Incentivized

Things went smoothly

A lot of new features and Recruiter friendly Interface is what made us to choose Greenhouse over any other competition in Market. Cost is another factor as Greenhouse is available at a very competitive price in Market. This is an overall package for all your recruitment, Engagement and reporting needs.

Incentivized

The difference between iCIMS Talent Cloud and Salesforce is night and day. We were stuck in the stone age of applicant tracking and metrics. iCIMS has given us the freedom to do with our data as we see useful for us. We are also able to integrate to current HCM/HRIS very easily and effectively.

Incentivized

iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.

Incentivized

• Streamlined the hiring process and new hire time to value
• Increased satisfaction for hiring managers and sales account managers
• Allowed us to gain access to a bigger and more targeted talent pool
• Saved us time and helped us avoid things falling by the wayside by keeping things in one place and sending automated alerts

Incentivized

• It makes it so much easier to keep the recruit engaged and informed about what is going on in the process.
• I can speak to multiple people at one time which saves me time in the long run
• I can keep a record of every time I have had a conversation with a recruit and what was said in those conversations.

Incentivized