| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Confluence | Score7.8 out of 10 | N/A | Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users. | $6.40 per month per user |
 Guru | Score9.5 out of 10 | N/A | Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages. | $18 per month per user |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Prices shown here reflect prices for deployments with 100 users or less. The prices decrease wien the user base surpasses 100. | Discount available for annual pricing. | ||||||||||||||
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| Confluence | Guru | |
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| Considered Both Products | No answer on this topic | Chose Guru so the basic difference is the Guru is very intuitive and Confluence is way harder to navigate. solutions and information is way more easy to find Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru I prefer Guru to Confluence due to the way it is set up. Confluence is set up more in a data way with numbers and it can be confusing at times. It can also be a hassle to navigate when you have so many numbers in front of letters and not are experienced with coding. I like that … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru Guru is much more user-friendly than Confluence overall. We actually moved our knowledge management from Confluence to Guru for our frontline agents. There really isn't much more to add. For knowledge management that is quick and easy to navigate, there is no comparison Guru … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru Compared to Confluence by Atlassian I can say there are quite similar but I have enjoyed my time more while using Guru. They both offer a well designed interface, ease of use and ease of access to its content, third party apps integration and the browser extension which further … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru Specifically announcements and Chrome extension are features that are not available in any other KB tool we have tested and are critical to our operations. Also the ease of use for both the end user and the Admins stands out as it is easy to implement, does not require … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Guru I think that Guru is a lot easier to learn and is more intuitive. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Confluence | Guru | ||||||||||||||||||||||||||||
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| Confluence | Guru | |
|---|---|---|
| Likelihood to Recommend | 6.7 | 9.5 |
| Likelihood to Renew | 9.9 | 9.1 |
| Usability | 6.6 | 9.3 |
| Availability | 9.0 | 9.1 |
| Performance | 8.0 | 8.3 |
| Support Rating | 5.4 | 8.2 |
| In-Person Training | - | 8.2 |
| Online Training | - | 7.4 |
| Implementation Rating | 8.8 | 8.4 |
| Configurability | 6.0 | 8.9 |
| Contract Terms and Pricing Model | - | 7.3 |
| Ease of integration | 8.0 | 8.8 |
| Product Scalability | 8.0 | 8.7 |
| Vendor post-sale | 8.0 | 8.3 |
| Vendor pre-sale | 8.0 | 9.1 |
