TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Guru

    Score9.5 out of 10
    N/AEnterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

    $18

    per month per user

    Helpjuice

    Score2.5 out of 10
    Enterprise companies (1,001+ employees)
    Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…

    $120

    per month

    Pricing
    GuruHelpjuice
    Editions & Modules
    All in One
    $18
    per month per user
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    GuruHelpjuice
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. Starting price includes up to 4 users.
    More Pricing Information
    Community Pulse
    GuruHelpjuice
    Considered Both Products
    Guru Technologies
    Chose Guru
    The platform is unique, comprehensive, and uses AI. These are standout features. I also like the verification process and the ability to search from anywhere or on any browser. Guru enhances productivity and knowledge transfer when someone leaves an organization. Guru's …
    Incentivized
    Chose Guru
    I think Guru is more accurate and easy to use. The front end and web design is appealing to all ages so recommending it to any other type of services is as easy as counting. Also, the features of Guru is useful and detail-oriented so I think innovating it in the future would be …
    Incentivized
    Helpjuice
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    GuruHelpjuice
    Incident and problem management
    Comparison of Incident and problem management features of Guru and Helpjuice
    Feature
    Guru
    -
    Ratings
    Helpjuice
    4.0
    3 Ratings
    Organize and prioritize service tickets00 Ratings2.02 Ratings
    Expert directory00 Ratings7.02 Ratings
    Subscription-based notifications00 Ratings2.02 Ratings
    ITSM collaboration and documentation00 Ratings4.03 Ratings
    Ticket creation and submission00 Ratings4.02 Ratings
    Ticket response00 Ratings5.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Guru and Helpjuice
    Feature
    Guru
    -
    Ratings
    Helpjuice
    6.5
    4 Ratings
    External knowledge base00 Ratings5.03 Ratings
    Internal knowledge base00 Ratings8.03 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Guru and Helpjuice
    Feature
    Guru
    -
    Ratings
    Helpjuice
    6.0
    3 Ratings
    Customer portal00 Ratings5.03 Ratings
    IVR00 Ratings6.01 Ratings
    Social integration00 Ratings8.01 Ratings
    Email support00 Ratings3.02 Ratings
    Help Desk CRM integration00 Ratings8.01 Ratings
    User Ratings
    GuruHelpjuice
    Likelihood to Recommend
    9.5
    (294 ratings)
    2.0
    (4 ratings)
    Likelihood to Renew
    9.1
    (14 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (107 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.3
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (29 ratings)
    -
    (0 ratings)
    In-Person Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.4
    (8 ratings)
    -
    (0 ratings)
    Configurability
    8.9
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.8
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    8.7
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (5 ratings)
    -
    (0 ratings)