| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Guru | Score9.5 out of 10 | N/A | Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages. | $18 per month per user |
 Salesforce Experience Cloud | Score7.8 out of 10 | N/A | Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and… | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual pricing. | — | ||||||||||||||
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| Guru | Salesforce Experience Cloud | |
|---|---|---|
| Considered Both Products | Chose Guru Guru provides a much easier ability to collect and search data. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| Guru | Salesforce Experience Cloud | |
|---|---|---|
| Likelihood to Recommend | 9.5 | 10.0 |
| Likelihood to Renew | 9.1 | - |
| Usability | 9.3 | 9.4 |
| Availability | 9.1 | - |
| Performance | 8.3 | 9.1 |
| Support Rating | 8.2 | 7.7 |
| In-Person Training | 8.2 | - |
| Online Training | 7.4 | - |
| Implementation Rating | 8.4 | - |
| Configurability | 8.9 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.8 | 9.4 |
| Product Scalability | 8.7 | - |
| Vendor post-sale | 8.3 | - |
| Vendor pre-sale | 9.1 | - |
