TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Guru

    Score9.5 out of 10
    N/AEnterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

    $18

    per month per user

    Zendesk Guide

    Score8.7 out of 10
    N/AZendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
    Pricing
    GuruZendesk Guide
    Editions & Modules
    All in One
    $18
    per month per user
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    GuruZendesk Guide
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GuruZendesk Guide
    Considered Both Products
    Guru Technologies
    Chose Guru
    We also use zendesk, but Guru is more user friendly since at work, we have a lot of people who have hard time navigating search engine tools. But in Guru, we can search guidelines just by typing 1 word.

    The interface is also simple so you can use it even if you are new at using …
    Incentivized
    Chose Guru
    Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, …
    Incentivized
    Chose Guru
    Guru is built for service teams that want to go above and beyond for their customers and users. The knowledge base, best practices, features, functionalities, and improvements all reflect a dedication to service rather than just purely knowledge storing.
    Incentivized
    Chose Guru
    I've evaluated Zendesk Knowledge Base alongside Guru, and each platform brings distinct strengths to the table. Zendesk Knowledge Base offers robust features tailored for comprehensive customer support solutions. It integrates seamlessly with Zendesk's ticketing system, …
    Incentivized
    Chose Guru
    Specifically announcements and Chrome extension are features that are not available in any other KB tool we have tested and are critical to our operations. Also the ease of use for both the end user and the Admins stands out as it is easy to implement, does not require …
    Incentivized
    Chose Guru
    The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as …
    Incentivized
    Chose Guru
    User-friendly and "hip," for lack of a better word. Some other programs are difficult to learn, difficult to structure and search, or stuffy in their appearance.
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    GuruZendesk Guide
    Likelihood to Recommend
    9.5
    (294 ratings)
    7.4
    (8 ratings)
    Likelihood to Renew
    9.1
    (14 ratings)
    -
    (0 ratings)
    Usability
    9.3
    (107 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Performance
    8.3
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    8.2
    (29 ratings)
    8.0
    (2 ratings)
    In-Person Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Online Training
    7.4
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.4
    (8 ratings)
    -
    (0 ratings)
    Configurability
    8.9
    (4 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.8
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    8.7
    (4 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.3
    (5 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (5 ratings)
    -
    (0 ratings)