HaloITSM vs. HaloPSA
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 HaloPSA | Score9.3 out of 10 | Enterprise companies (1,001+ employees) | HaloPSA is a solution designed for MSP's and service providers. With HaloPSA out-of-the-box functionality, the solution aims to provide businesses a Cloud platform that enables users to modernise customer experience and automate service. An integrated PSA platform, it includes features such as time-tracking and billing, advanced reporting, asset management, remote access, integrations, and automation tools. Aligned to the user's requirements and boasting an intuitive UI, users… | $35 per month per user |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | 15% discount for all charities, educational institutions and non-profit organisations. | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| HaloITSM | HaloPSA | |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Usability | 9.1 | - |
| Support Rating | 8.2 | - |