HaloITSM vs. OpenText Service Manager
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 OpenText Service Manager | Score9 out of 10 | N/A | OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise. | N/A |
| HaloITSM | OpenText Service Manager | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
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| HaloITSM | OpenText Service Manager | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| HaloITSM | OpenText Service Manager | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.6 |
| Usability | 9.1 | - |
| Support Rating | 8.2 | - |