HaloITSM vs. Salesforce Sales Cloud
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
 Salesforce Sales Cloud | Score8.7 out of 10 | N/A | Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team… | $25 per month |
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Sales Force Automation |
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| Customer Service & Support |
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| Marketing Automation |
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| CRM Project Management |
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| CRM Reporting & Analytics |
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| Customization |
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| Security |
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| Integrations with 3rd-party Software |
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| Platform |
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| HaloITSM | Salesforce Sales Cloud | |
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| Likelihood to Recommend | 9.0 | 8.7 |
| Likelihood to Renew | - | 10.0 |
| Usability | 9.1 | 9.4 |
| Availability | - | 9.8 |
| Performance | - | 9.0 |
| Support Rating | 8.2 | 9.0 |
| In-Person Training | - | 7.9 |
| Online Training | - | 9.1 |
| Implementation Rating | - | 2.4 |
| Configurability | - | 10.0 |
| Contract Terms and Pricing Model | - | 8.8 |
| Data Sharing and Collaboration | - | 8.2 |
| Data Sources | - | 8.2 |
| Product Scalability | - | 8.7 |
| Professional Services | - | 9.3 |