Invited by the Vendor
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
HaloITSM | Score9 out of 10 | Enterprise companies (1,001+ employees) | HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.… | $49 per month per user |
ManageEngine ServiceDesk Plus | Score9.1 out of 10 | N/A | ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation. | $10 Starting Price Per Month |
| HaloITSM | ManageEngine ServiceDesk Plus | |||||||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | There is 15% discount for all charities, educational institutions and non-profit organisations. | — | ||||||||||||||
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| HaloITSM | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| HaloITSM | ManageEngine ServiceDesk Plus | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| HaloITSM | ManageEngine ServiceDesk Plus | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 9.0 |
| Likelihood to Renew | - | 6.0 |
| Usability | 9.1 | 7.0 |
| Support Rating | 8.2 | 9.0 |