TrustRadius: an HG Insights company

HaloITSM vs. ManageEngine ServiceDesk Plus

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HaloITSM

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…

    $49

    per month per user

    ManageEngine ServiceDesk Plus

    Score9.1 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    HaloITSMManageEngine ServiceDesk Plus
    Editions & Modules
    On Premise
    $49
    per month per user
    Cloud
    $49
    per month per user
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    HaloITSMManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.—
    More Pricing Information
    Community Pulse
    HaloITSMManageEngine ServiceDesk Plus
    Considered Both Products
    Halo Service Solutions
    Chose HaloITSM
    HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered …
    Incentivized
    Chose HaloITSM
    Simply better. Each system has its merits, however, HaloITSM simply does everything in one neat package. no hidden costs fully sorted and without the constant frustrations of other systems. Simple, elegant, efficient, and maps to our processes NOT the other way around - the way …
    Incentivized
    Chose HaloITSM
    This sits head and shoulders above anything I've used before. The degree of customization (whilst sometimes challenging to realize) is second to none. We have encountered relatively few issues/faults with Halo and the support for any such problems is generally excellent.
    Incentivized
    Chose HaloITSM
    [HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts.
    Incentivized
    Chose HaloITSM
    Halo provides value for money, being the easiest to configure. We read the customer reviews of the various products and chose Halo based on them.
    Incentivized
    ManageEngine, A Div of Zoho Corporation Pvt Ltd
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    HaloITSMManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of HaloITSM and ManageEngine ServiceDesk Plus
    Feature
    HaloITSM
    8.4
    12 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets8.612 Ratings8.020 Ratings
    Expert directory8.58 Ratings5.013 Ratings
    Service restoration8.77 Ratings5.015 Ratings
    Self-service tools8.611 Ratings8.018 Ratings
    Subscription-based notifications8.612 Ratings6.014 Ratings
    ITSM collaboration and documentation8.39 Ratings10.016 Ratings
    ITSM reports and dashboards7.712 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of HaloITSM and ManageEngine ServiceDesk Plus
    Feature
    HaloITSM
    7.9
    10 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement8.07 Ratings9.014 Ratings
    Asset management dashboard7.77 Ratings8.014 Ratings
    Policy and contract enforcement8.05 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of HaloITSM and ManageEngine ServiceDesk Plus
    Feature
    HaloITSM
    8.8
    9 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository8.79 Ratings7.015 Ratings
    Change calendar8.77 Ratings8.011 Ratings
    Service-level management9.08 Ratings9.014 Ratings
    User Ratings
    HaloITSMManageEngine ServiceDesk Plus
    Likelihood to Recommend
    9.0
    (12 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    9.1
    (1 ratings)
    7.0
    (4 ratings)
    Support Rating
    8.2
    (1 ratings)
    9.0
    (3 ratings)