HappyFox Help Desk

HappyFox Help Desk

14 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HappyFox Help Desk	Score8.3 out of 10	N/A	HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.	$29 per month per user

Pricing

HappyFox Help Desk

Basic: $29
per month per agent
Team: $69
per month per agent
Enterprise Plus: $89
per user/per month
Pro: $119
per month per agent
Growth - Unlimited Agents: $23988
per year 20,000 Tickets / year
Scale- Unlimited Agents: $47988
per year 150,000 Tickets / year
Scale Plus - Unlimited Agents: $71988
per year 1,000,000 Tickets / year
Enterprise Pro: Contact Sales

Pricing Offerings
HappyFox Help Desk
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

Discounts are offered for annual and biannuall billing on per agent plans.

Community Pulse
Key User Insights
	HappyFox Help Desk
Considered Both Products	Tenmiles Corporation JAMIE RISSKY Director of Information Technology in Information Technology at KIVI BROS TRUCKING (Transportation/Trucking/Railroad, 201-500 employees) Chose HappyFox Help Desk HappyFox delivered a more cost effective solution and asset management had no limit. The main problem I saw with the various other services I demoed, was the up charges. The pricing seems manageable until you see that they charge for every 100 or so of this and 100 of that. … Incentivized Helpful? Derrick Ramma Systems Software Engineer in Information Technology at Inspire Community Trust (Civic & Social Organization, 51-200 employees) Chose HappyFox Help Desk HappyFox has a customer tracking gadget or capacity, which acts as a feedback and survey solution. The classification of complaints is another feature that HappyFox embraces. The escalation management has been a suitable experience for HappyFox. Calls and live chat are the … Incentivized Helpful? Lauren Shriver Lead SEO Strategist in Marketing at Studio III Marketing (Marketing & Advertising, 51-200 employees) Chose HappyFox Help Desk HappyFox Help Desk has more functionality than SupportBee and is better IMO if you have multiple departments working on a single ticket. The SupportBee interface in some ways was simpler, but it also just had way fewer functions. There's a lot of stuff with smart rules you can … Incentivized Helpful? Sarah Gelber Content Marketing Specialist in Marketing at Glacial Multimedia (Internet, 11-50 employees) Chose HappyFox Help Desk Mojo was an okay ticket system but it was difficult to track. You also couldn’t consolidate between messages very well, which would leave you with long threads to deal with and waste time. With Mojo, it suited our needs for a time but as the company grew, it became clear we … Incentivized Helpful? Lee Howley IT Operations Manager in Information Technology at Doherty Enterprises (Information Technology and Services, 51-200 employees) Chose HappyFox Help Desk HappyFox's only true competitor of those listed above was Zendesk. Mojo and Spiceworks each had major letdowns. Mojo was not as intuitive and lacked the ability to customize and trigger things. Spiceworks was limited to windows as far as client use. Both of these options cost … Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

HappyFox Help Desk

Comparison of Incident and problem management features of HappyFox Help Desk
Feature	HappyFox Help Desk 9.6 5 Ratings
Organize and prioritize service tickets	10.05 Ratings
Expert directory	9.03 Ratings
Subscription-based notifications	10.04 Ratings
ITSM collaboration and documentation	9.14 Ratings
Ticket creation and submission	10.05 Ratings
Ticket response	9.55 Ratings

Comparison of Self Help Community features of HappyFox Help Desk
Feature	HappyFox Help Desk 9.1 5 Ratings
External knowledge base	9.24 Ratings
Internal knowledge base	9.04 Ratings

Comparison of Multi-Channel Help features of HappyFox Help Desk
Feature	HappyFox Help Desk 9.1 3 Ratings
Customer portal	9.43 Ratings
IVR	8.42 Ratings
Social integration	9.43 Ratings
Email support	9.03 Ratings
Help Desk CRM integration	9.43 Ratings

User Ratings
	HappyFox Help Desk
Likelihood to Recommend	9.4 (6 ratings)
Likelihood to Renew	10.0 (1 ratings)