What is HappyFox Help Desk?
HappyFox is a web-based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.
Categories & Use Cases
Top Performing Features
Organize and prioritize service tickets
Prioritize tickets to ensure most urgent are tackled first
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Subscription-based notifications
Users subscribe to notifications for ticket updates
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Ticket creation and submission
Users and agents can easily enter new support requests.
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Areas for Improvement
Internal knowledge base
Internal knowledge base helps agents answer customers' support questions.
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Email support
Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.
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IVR
Includes an interactive voice response system for routing callers to the correct agent or information.
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