HCL Digital Experience vs. Jahia Digital Experience Platform

IBM Web Content Manager is well suited for intranet employee portals, websites which drive extensive marketing content, and e-commerce sites to provide product images and details. It cannot be used a document management system to store large volumes of data as it's purely a web content management system.

Incentivized

We have a large volume of digital content to manage and distribute across various channels, Jahia DX is an excellent choice. Its robust CMS allows for efficient content creation, editing, and management, while its flexible delivery options ensure a consistent user experience across all platforms. While Jahia DX is designed to be user-friendly, some technical knowledge is still required to set up and fully utilize the platform. Businesses with limited IT resources might find it challenging to get the most out of Jahia DX.

Incentivized

• Well designed web content management system with clearly defined relationships between the various web content objects such as sites, site areas, authoring templates, presentation templates, library resources, components, web content objects, etc.
• Can create robust content creation and publishing workflows with workflow stages and workflow actions
• Web Content can be rendered on multiple devices and browsers in a responsive and adaptive manner.

Incentivized

• Content management: It is very easy to update text, images, files and videos even for a non technical user.
• Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding.
• Digital asset management: It is easier to store organize and retrieve images, videos and documents.
• It has a great built-in analytics and reporting feature.

• Search is not working well. We could not get it work even we worked it with IBM support.
• Java Applet in Ephox editor is pain. You have to watch that you update your Java version correctly or You cannot edit anything. This might work somehow on enterprise environment with tight workstation configuration. I think that Java Applet editor is the worst part of IBM WCM
• IBM WCM needs lot of capacity on database and appserver.

• It lacks the ability to manage multiple versions of a page or content in general.
• The back office interface sometimes encounters bugs or display problems.
• It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content.

Incentivized

IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.

I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle

New versions has increased user experience facilitating usability.

The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.

[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.

Incentivized

It's stable after upgrade to Jahia 8. Not much server down so far

Incentivized

We had some issues related with performing and the support was suitable and sucessful.

As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question

Incentivized

Implementation was successful due to Websphere application server used.

Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us to use multiple technologies and maintain a cohesive feel across everything.

Incentivized

I would say that the Jahia Digital Experience Platform is definitely easiest when it comes to content management. The ease of use when everything is properly implemented is very high. Other platforms have significantly higher effort to make content from scratch in my opinion. Expandability via custom development also appears to be easier. This expandability also seems to support more complex functionality than other platforms, possibly due to the ease of modifications.

Incentivized

You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP

Incentivized

• Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service.
• A huge network of offices managed centrally increasing SEO, marketing, business and clients.
• Employee efficiency reducing time through a single automated solution.
• Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.

• Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform!
• Pages are snappy and bug-free, which wasn't always the case.
• Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions.
• All our external services were nicely integrated into a modern portal.

Incentivized