| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Amplitude Analytics | Score8.3 out of 10 | N/A | Amplitude Analytics is an analytics platform for mobile and web. It is designed to help organizations segment users and analyze funnels, retention and revenue. Amplitude Analytics helps product marketers to achieve actionable insights from customer digital journeys and uses behavioral graphs to build customer-focused products. Amplitude also optimizes digital products for increased quality engagements, increased conversion rates, and long-term customer loyalty. | $61 per month |
 Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | ||||||||||||||
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| Amplitude Analytics | Heap | |
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| Considered Both Products | No answer on this topic | Chose Heap During the procurement process, we looked at Google Analytics and Amplitude. Google Analytics is free, and it is a platform we are already using frequently at my company; however, it does not have the dynamic product analytics capabilities that we need. Amplitude is more … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Ease of implementation combined with auto data capture makes it pretty fast to get insights. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap The only tool that compares is Adobe Analytics. I can't say enough good things about Heap's ease of use and ability to enable business users. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap For web analytics, I prefer Heap over some of its competitors like Adobe Analytics, Looker, or Google Analytics, primarily because I find it more intuitive to use. For mobile, I actually prefer Amplitude as I'm not sure that has been a priority for Heap (yet) and Amplitude does … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap We're a fairly small team with limited Dev resources. So the main reason that we went with Heap is that it allows non-technical users to define events. That way we're never blocked by needing Dev to define an event and then waiting to collect data. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap This platform is giving better services. [It] is incredible in terms of usage because it is so simple and easy to use. Moreover, there are so many different, unique, and innovative features that the whole user experience just amps up [in] an instant. Also, the support team is … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Heap's implementation is by far the easiest across the different analytics products I've used. The only downside is that the analysis part is a bit more confusing to set up, and sometimes the confidence of the auto track is a bit shaky, although, these issues can usually be … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Pendo did not meet two of our key requirements: auto-capture of every user interaction (Pendo only captures events you manually tag, which becomes a part-time job on its own as the product changes), and a data warehouse integration (custom ETL pipelines have to be built and … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Heap Heap excelled in startup/time to value as well as cost. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Amplitude Analytics | Heap | |
|---|---|---|
| Likelihood to Recommend | 8.4 | 8.1 |
| Likelihood to Renew | 10.0 | 9.3 |
| Usability | 7.7 | 8.9 |
| Availability | 9.0 | 9.1 |
| Performance | 10.0 | 8.4 |
| Support Rating | 9.0 | 9.0 |
| In-Person Training | 8.0 | - |
| Online Training | 7.0 | - |
| Implementation Rating | 9.0 | 9.0 |
| Configurability | 8.0 | 9.1 |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | 9.1 |
| Product Scalability | 8.0 | 7.3 |
| Vendor post-sale | 9.0 | 8.2 |
| Vendor pre-sale | 9.0 | 8.2 |
