Heap vs. Piano Analytics
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Heap | Score7.9 out of 10 | Small Businesses (1-50 employees) | Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time. | $0 per month |
 Piano Analytics | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Piano Analytics, formerly AT Internet, provides digital analytics to help customers measure their audience, optimise their digital performance and create value. From data collection to exploration, activation, and the sharing of actionable insights, the Piano Analytics Suite is designed to provide reliable high-quality data to enhance decision-making company-wide. Adapted to e-commerce, media, finance/banking, and corporate websites & mobile apps, the vendor promises an easy-to-use solution… | $430 per server calls consumption |
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| Entry-level Setup Fee | Optional | $430 per server calls consumption | ||||||||||||||
| Additional Details | Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events. | — | ||||||||||||||
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| Heap | Piano Analytics | |
|---|---|---|
| Likelihood to Recommend | 8.1 | 8.0 |
| Likelihood to Renew | 9.3 | 8.0 |
| Usability | 8.9 | 8.3 |
| Availability | 9.1 | 9.5 |
| Performance | 8.4 | 9.0 |
| Support Rating | 9.0 | 9.0 |
| In-Person Training | - | 5.0 |
| Implementation Rating | 9.0 | 8.0 |
| Configurability | 9.1 | 9.0 |
| Ease of integration | 9.1 | - |
| Product Scalability | 7.3 | 8.0 |
| Vendor post-sale | 8.2 | 6.0 |
| Vendor pre-sale | 8.2 | 8.0 |