Hearsay, now part of Yext vs. Ring.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hearsay, now part of Yext
Score 8.9 out of 10
N/A
After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
Ring.io
Score 9.0 out of 10
N/A
Ring.io in Herndon Virginia offers their Salesdialer for Salesforce or Zoho CRMs, featuring automatic activity logging to its associated CRM, local dialing, click-to-call from the CRM, and custom call dispositions.N/A
Pricing
Hearsay, now part of YextRing.io
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Hearsay, now part of YextRing.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Hearsay, now part of YextRing.io
Considered Both Products
Hearsay, now part of Yext
Chose Hearsay, now part of Yext
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it …
Ring.io
Chose Ring.io
Simply said that for the functionality that we require and having the speed dialer option, it is maybe at the highest one-third of the cost. The only other thing I would add is the capability of Ring.io to modify the front GUI webphone to fit our needs.
Chose Ring.io
I don't have experience with similar products.
Chose Ring.io
I haven't had an opportunity to use many other dialer technologies, because other companies I've worked at haven't had the right technology or integrations to make it work. Previously I've had to manually dial numbers from a desktop phone, or even use my cell phone in some …
Chose Ring.io
ring.io is more effective and efficient overall. We have experienced less problems with ring.io. Also, it is able to integrate with our CRM which is a big positive.
Features
Hearsay, now part of YextRing.io
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Ring.io
9.0
Ratings
22% above category average
Contact preview00 Ratings8.90 Ratings
Dialer-CRM integration00 Ratings9.00 Ratings
Call notes & tags00 Ratings9.00 Ratings
Automatic call logging00 Ratings9.00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Ring.io
9.0
Ratings
16% above category average
Outbound dialing00 Ratings9.00 Ratings
Inbound routing00 Ratings9.00 Ratings
Custom caller ID00 Ratings9.00 Ratings
Click-to-call00 Ratings9.00 Ratings
Recorded voicemail drop00 Ratings9.00 Ratings
Dialer contact import00 Ratings9.00 Ratings
Campaign & list management00 Ratings9.00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Hearsay, now part of Yext
-
Ratings
Ring.io
7.7
Ratings
2% above category average
Follow-up calls00 Ratings10.00 Ratings
Dialer reporting & analytics00 Ratings5.10 Ratings
Dialer compliance00 Ratings8.10 Ratings
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User Ratings
Hearsay, now part of YextRing.io
Likelihood to Recommend
9.0
(0 ratings)
9.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Hearsay, now part of YextRing.io
Likelihood to Recommend
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
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Ring.io is great for a low-budget, moderate call volume workload. The ease of Salesforce integration and web-based calling makes this a more affordable option than some other robust solutions. The voicemail-drop feature saves tremendous time for callers who frequently reach voicemails more than humans. The ability to assign a caller ID makes the calling number trusted and increases caller response.
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Pros
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
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  • Flexibility of Application
  • Integration into Zoho
  • Call quality
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Cons
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
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  • Sometimes calls will randomly get dropped
  • It seems as if the same number is used for each area, so if we could have different numbers for each call that would be ideal
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Usability
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
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No answers on this topic
Support Rating
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
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No answers on this topic
Alternatives Considered
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
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I don't have experience with similar products.
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Return on Investment
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
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  • Ring.io has saved us a ton of time, from a data logging perspective.
  • Ring.io also makes it easy to forward voicemails to members of the team they were intended for.
  • (Neg) When the Ring.io system is down, it is down for everyone. It's only happened once or twice but we were unable to use the phones for the day.
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ScreenShots