TrustRadius

Hearsay, now part of Yext vs. Samespace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hearsay, now part of Yext
Score 8.9 out of 10
N/A
After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
Samespace
Score 7.7 out of 10
Mid-Size Companies (51-1,000 employees)
Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics.
$50
per user per month, billed annually. Starting at 10 users.
Pricing
Hearsay, now part of YextSamespace
Editions & Modules
No answers on this topic
Growth
$50
per user per month, billed annually. Starting at 10 users.
Enterprise
Custom
per user per month, billed annually. Starting at 100 users.
Offerings
Pricing Offerings
Hearsay, now part of YextSamespace
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$50 per user per month
Additional Details——
More Pricing Information
Community Pulse
Hearsay, now part of YextSamespace
Considered Both Products
Hearsay, now part of Yext
Verified User
Anonymous
Chose Hearsay, now part of Yext
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it …
Samespace

No answer on this topic

Best Alternatives
Hearsay, now part of YextSamespace
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Score 7.8 out of 10
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Dialpad Support
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Score 9.0 out of 10
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Score 7.2 out of 10
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Verint Community
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Google Cloud Contact Center AI
Score 7.0 out of 10
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User Ratings
Hearsay, now part of YextSamespace
Likelihood to Recommend
9.0
(0 ratings)
-
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Hearsay, now part of YextSamespace
Likelihood to Recommend
Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
Verified User
Anonymous
Read full review
No answers on this topic
Pros
  • Single dashboard of all your social media channels
  • Automation of posts
  • Scheduled posting as per design
  • Great for analytics & customer Interactions
Verified User
Anonymous
Read full review
No answers on this topic
Cons
  • Lacks ability for significant flexibility and customization
  • Mobile app sometimes does not save the posts that are edited
  • It does allow you to tag or hashtag any post.
Verified User
Anonymous
Read full review
No answers on this topic
Usability
If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
Verified User
Anonymous
Read full review
No answers on this topic
Alternatives Considered
Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • It has helped us save time in maintaining our social media handles
  • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
  • It helped us design our posts better based on inputs & design ideas based on our past posts
Verified User
Anonymous
Read full review
No answers on this topic
ScreenShots