Heimdal Patch and Asset Management vs. ManageEngine Patch Manager Plus

Heimdal Patch and Asset Management has really helped us consistently patch our endpoints in what has become a much more flexible work environment. It picks up updates immediately upon release (looking at you patch Tuesday!), lets you set automatic install windows for "zero touch" deployment where appropriate and more manual control for clients you may want a slower roll-out for. Support staff are knowledgeable and quick to respond!

Incentivized

If you are managing a very large number of computers, I would say 1000+, the standard patching tools provided by Microsoft will fail to do their job properly. This is where you will benefit from ManageEngine PATCH MANAGER Plus, being agent-based it is fast, easy to manage, and reliable. If you require functionality more than just patching, like security auditing, you have to look elsewhere.

Incentivized

• Fast updates of well-known 3rd party applications
• Fast Management with only seldom cases in which we need to stop a change
• Quick Support-Team that will handle problems professionally
• Good amount of settings in the Dashboard with Group Policy options to allow custom settings for different Departments or Sub-Companies

Incentivized

• All the patches are tested before delivered to us.
• It's on cloud so we does not need to maintain Hardware and Network.
• It also upgrades the hardware drivers & BIOS. But for BIOS only we use monthly updates no automatic policy just push to target computers.

Incentivized

• Interface could be more user friendly but when you know how it works its allright
• Easier way to quickly see what updates are installed on what machines

Incentivized

• If this tool can fetch serial numbers of the devices on which this is deployed
• This tool should collect all application installed at client machine which is not available as of now.
• Intergate more application which can be patch using this tool.

Incentivized

The overall usability for the application is great precisely for the ease of use the application provides, if i would go in a different organisation, i would suggest implementing ManageEngine Patch Manager Plus or Endpoint Central due to its features, and productivity.

Incentivized

The support team at Patch Manager Plus has been awesome. Very responsive and knowledgeable. There are times when there is confusion between different tickets but there is still good service.

Incentivized

We Kaseya VSA as our RMM tool and this also incorporates patch and asset management. Although it overlaps Heimdal Patch and Asset Managment, VSA has a different database of 3rd party software. We use both solutions to give us a greater coverage of patches to ensure as many vulnerabilities as possible are patched.

Incentivized

We were talking to Action1 and Adaptiva about their solutions of patch management. The main factor of choosing ManageEngine was pricing, which was considerably lower compared to these tools. Also, for Action1, it didn't featured some important features (like Linux patching), and it looked like a solution that is getting started in the market, even being more expensive than Patch Manager Plus.

Incentivized

• A slight positive ROI according to the Heimdal Patch and Asset Management dashboard
• Malware detection rates are excellent with detections occuring live rather than during scheduled scans

Incentivized

• It has saved engineers so much time when monitoring patching out of hours.
• We no longer need to log into each individual server to patch it if it's failed, it can all be done from inside ManageEngine Patch Manager Plus itself.

Incentivized