Help.com vs. LiveChat
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help.com | Score10 out of 10 | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user |
 LiveChat | Score9.4 out of 10 | Small Businesses (1-50 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | — | ||||||||||||||
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| Help.com | LiveChat | |
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| Likelihood to Recommend | 10.0 | 8.0 |
| Likelihood to Renew | - | 10.0 |
| Support Rating | 10.0 | 7.3 |