Help.com vs. LogMeIn Resolve
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help.com | Score10 out of 10 | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user |
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | ||||||||||||||
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| Help.com | LogMeIn Resolve | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 7.4 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 7.7 |
| Availability | - | 8.9 |
| Performance | - | 9.0 |
| Support Rating | 10.0 | 8.7 |
| Implementation Rating | - | 9.1 |