Help.com vs. LogMeIn Resolve

Help.com

LogMeIn Resolve

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help.com	Score 10.0 out of 10	N/A	Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.	$80 per simultaneous active user
LogMeIn Resolve	Score 8.0 out of 10	N/A	LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.	$29 per month

Pricing

Help.com

LogMeIn Resolve

Editions & Modules

Help.com Chat: $80 per month
per simultaneous active user

Remote Access: $29
per month
Remote Support Plus: $55
per month
Standard Endpoint Management: $70
per month
Premium Endpoint Management: $78
per month
Premium: Contact Sales

Offerings

Pricing Offerings
Help.com	LogMeIn Resolve
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%

More Pricing Information

Community Pulse
	Help.com	LogMeIn Resolve
Considered Both Products	Help.com Brittany Schwarz Client Success Manager Chose Help.com Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best … Incentivized Helpful?	LogMeIn Resolve TG Tom Gueth IT Consultant Chose LogMeIn Resolve Since ability to control a remote computer was removed from GoToMeeting, Resolve is only LogMeIn product that meets my needs. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve LogMeln has one-stop solutions and reduces multiple tool needs. Integrations with 3rd party tools like Teams & Outlook. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve We looked at several alternatives but due to are small size we were not able to use their services. ConnectWise, AnyDesk, ect Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve It is better in every way. Intuitively designed, great UI, easy to install and go live, great out of box training videos and features are constantly being improved and supported Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve Teamviewer is a lot simpler and quicker to use. Incentivized Helpful? KM Kevin McCusker IT Operations Manager Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve LogMeIn Resolve represents a distilled and clean RMM and ticket management system. Autotask has a lot of great features that might be unnecessary for a smaller organization's internal use. Sometimes a team just needs to get in and have that higher overview without setting up a … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve LogMeIn Resolve has a much cleaner interface to organize assets and initiate support sessions than other platforms used in the past. Incentivized Helpful? VY Vishnu Yadav IT executive Chose LogMeIn Resolve We choose GoTo Resolve over Anydesk due to attractive pricing and All-in-one IT support feature. Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve We traditionally utilize all related products to support our end users in a remote environment. This requires that we have access to their systems, typically monitored, via a screen share session where we can use built in functionality such as file sharing. This allows us to … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve GoTo resolve is less costly but not as feature based. Incentivized Helpful? MI Muhammad Imtiaz IT Business analyst Chose LogMeIn Resolve Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve GoTo Resolve has more features that are easier to use. Incentivized Helpful? SR Stephanie Ramirez Broker Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Incentivized Helpful? ME Mike Ellis Systems Analyst Chose LogMeIn Resolve N/A Incentivized Helpful? ZK Zaina Kroschinski Brokerage operations specialist Chose LogMeIn Resolve GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve Intune does not have remote desktop. Intune also does not do 3rd party patching very well. Manage Engine Desktop Central requires a VPN Client to access the remote clients. It also requires quite a bit of configuration to work well. GoTo Resolve is the most complete tool I … Incentivized Helpful? RK Rohan Kumar Software Engineer Chose LogMeIn Resolve In NinjaOne, The ticketing system may benefit from additional features like the option to use a custom domain for the support email address, as it is currently rather basic. Additionally, it has issues with correctly displaying photos, either not showing up at all or removing … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve ServiceNow is robust and highly scalable, often favored by larger enterprises, while Zendesk and Freshservice offer user-friendly interfaces and customizable workflows that cater to smaller to mid-sized businesses. Now, comparing GoTo Resolve to these platforms, it stands out … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve Most friendly in the usage, and most detailed information. Incentivized Helpful? DR Dr. ROOPESH RAO Head Industry Institute Initiatives/Training and Placement Officer Chose LogMeIn Resolve It's one of the tool which can function in the same lines like above tools and is user friendly and cost effective Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve GoTo Resolve allowed us to consolidate our product suite in half, saving us nearly 80% of the cost annually. While there are certain features that felt smoother with their other products, such as the file transfer simplicity found with GoTo Assist... those small road bumps are … Incentivized Helpful? Verified User Anonymous Chose LogMeIn Resolve Transferring large files using TeamViewer is practically impossible. During unstable internet connectivity, GoTo Resolve behaves fairly well when compared to TeamViewer. Incentivized Helpful? TM Tushar Misal Senior Software Engineer Chose LogMeIn Resolve As GoTo Resolve gives all in one package and its more user friendly hence it was chosen. Incentivized Helpful?

Best Alternatives
	Help.com	LogMeIn Resolve
Small Businesses	Gist Score 9.5 out of 10	Avast CloudCare Score 10.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	KACE Systems Management Appliance Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	KACE Systems Management Appliance Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help.com	LogMeIn Resolve
Likelihood to Recommend	10.0 (0 ratings)	7.5 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	7.7 (0 ratings)
Availability	- (0 ratings)	8.9 (0 ratings)
Performance	- (0 ratings)	9.0 (0 ratings)
Support Rating	10.0 (0 ratings)	8.7 (0 ratings)
Implementation Rating	- (0 ratings)	9.1 (0 ratings)

User Testimonials
	Help.com	LogMeIn Resolve
Likelihood to Recommend	Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly. Incentivized Brittany Schwarz Client Success Manager Read full review	I don't think I have ever encountered a scenario where LogMeIn is inappropriate. I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewing and reviewing all the units I manage is very helpful; it saves me a lot of time, especially after the frequent long-term power outages (where it surpasses the USP's protection) we often experience in our area. Incentivized TN Tracy Novack Administration Read full review
Pros	User interface is clean and easy to navigate Helpful support Accurately captures information from the person you are chatting with Incentivized Brittany Schwarz Client Success Manager Read full review	The summary of the pending tickets and how long are they due. Graphical representation of the tickets section wise. Performance review at glance of the action owners. Excel export of the report. It helps in planning and utilizing the resources. The notification of the update via email. Incentivized Muhammad Imtiaz IT Business analyst Read full review
Cons	Download chat transcripts easier More pre-set responses Canned responses Incentivized Brittany Schwarz Client Success Manager Read full review	It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program. A batch file that launches a network connection and the program at the same time. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	To us, it just works. and it is what our users are comfortable with. It covers all the remote issues that we as an IT department encounter. We have grown to like it and we also have grown to like the Citrix product family. We really can't find anything that would keep us from renewing. Jarrell L. Chatman Technical Support Analyst Read full review
Usability	No answers on this topic	From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so this is applicable to a variety of platforms and devices that may need troubleshooting. The reason I am not rating it a full 10 points is because I notice the lag time for the mouse is a little delayed on a consistent basis. Zaina Kroschinski Brokerage operations specialist Read full review
Reliability and Availability	No answers on this topic	Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on. Verified User Anonymous Read full review
Performance	No answers on this topic	If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible. Verified User Anonymous Read full review
Support Rating	Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle. Incentivized Brittany Schwarz Client Success Manager Read full review	The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback Incentivized Verified User Anonymous Read full review
In-Person Training	No answers on this topic	we did not have in person training Incentivized Verified User Anonymous Read full review
Online Training	No answers on this topic	n/a - wasnt in attendance Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily. Incentivized JP Jerome Pierce Helpdesk Manager Read full review
Alternatives Considered	Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you. Incentivized Brittany Schwarz Client Success Manager Read full review	At the time that we tested and selected a remote access tool, GoTo was superior to the other options tested. Then came the issues with ctrl+key and shift+key combos which detracted from all of the things that made GoTo the best option. Until these are fixed GoTo will remain inferior in functionality compared to other options where these items work the same as they do in Windows. Incentivized Verified User Anonymous Read full review
Scalability	No answers on this topic	The system was implemented quite quickly and easily. Incentivized Verified User Anonymous Read full review
Return on Investment	Positive with inbound sales prospects Positive with current client sales Positive with customer support SLA Incentivized Brittany Schwarz Client Success Manager Read full review	LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly. Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended. Incentivized Verified User Anonymous Read full review
ScreenShots	Help.com Screenshots	LogMeIn Resolve Screenshots

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best …

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.