Help.com vs. Piper the AI SDR by Qualified

Help.com

Help.com

2 Reviews and Ratings

Piper the AI SDR by Qualified

Piper the AI SDR by Qualified

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Help.com	Score 10.0 out of 10	N/A	Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.	$80 per simultaneous active user
Piper the AI SDR by Qualified	Score 9.2 out of 10	N/A	The Qualified product suite automatically identifies, engages, and converts website visitors into pipeline. Piper the AI SDR Agent engages these buyers around the clock with live chat, answers questions, to convert prospects into pipeline.	N/A

Pricing

Help.com

Piper the AI SDR by Qualified

Editions & Modules

Help.com Chat: $80 per month
per simultaneous active user

No answers on this topic

Offerings

Pricing Offerings
Help.com	Piper the AI SDR by Qualified
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

Help.com Chat comes with unlimited logins and scales with your business.

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More Pricing Information

Community Pulse
	Help.com	Piper the AI SDR by Qualified
Considered Both Products	Help.com Brittany Schwarz Client Success Manager Chose Help.com Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best … Incentivized Helpful?	Piper the AI SDR by Qualified GO Gustavo Orozco Business Development Representative Chose Piper the AI SDR by Qualified We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer … Incentivized Helpful? LD Loam Diaconu Scrum developer Chose Piper the AI SDR by Qualified Qualified is highly competitive to help us create the contextual chat solution on our site to identify users by company, by status in our CRM to give each one unique experiences as well as the ability to interact with our online visitors. Through integrations, you also help us … Incentivized Helpful? Verified User Anonymous Chose Piper the AI SDR by Qualified Salesforce integration can be a key differentiator here if you're already using Salesforce.com in your organization. Incentivized Helpful? DM Daniell Mercer Software Development Engineer Chose Piper the AI SDR by Qualified Qualified provides exceptional customer service. He is constantly eager and able to answer all the issues raised, he also offers excellent subscription prices, he is useful for organizing meetings in the sales area, discussions with VIP clients directly from our website. Incentivized Helpful? EL Erin Loughran Account Executive Chose Piper the AI SDR by Qualified I have never used anything else besides Qualified. Incentivized Helpful? Verified User Anonymous Chose Piper the AI SDR by Qualified This is my first time using a service like Qualified. Incentivized Helpful? JE Jason Etter Director of Marketing Chose Piper the AI SDR by Qualified As Drift made a massive sweep into the SMB B2B space with their splash into Conversational Marketing they were tapping into a very large ocean (with plenty of competitors). Qualified came into the B2B space targeting large/enterprise SDR teams leveraging Salesforce. Intercom … Incentivized Helpful? Verified User Anonymous Chose Piper the AI SDR by Qualified Qualified has a lot more capabilities. Drift was a great chatbot product that has really good features for a traditional B2B webpage chatbot. However, the traditional chatbot will route the leads through the marketing automation system, CRM system, and then send the leads to … Incentivized Helpful?

Best Alternatives
	Help.com	Piper the AI SDR by Qualified
Small Businesses	Gist Score 9.5 out of 10	HubSpot Sales Hub Score 8.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Conversica Score 9.9 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Conversica Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Help.com	Piper the AI SDR by Qualified
Likelihood to Recommend	10.0 (0 ratings)	9.2 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Help.com	Piper the AI SDR by Qualified
Likelihood to Recommend	Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly. Incentivized Brittany Schwarz Client Success Manager Read full review	Qualified is adaptable in routing and informs designated visitors and agents as soon as they arrive at your site. Qualified is great for requesting notifications via Slack, Microsoft Teams, Qualified Mobile, or email. Qualified enables pop-up chat to improve channeling and meet VIP buyers instantly, right on our website. Qualified permits are broadcast live and segments for everyone to see on our website, allowing our agents to easily prioritize VIPs. Qualified and perfect for categorizing visitors based on criteria like target accounts, company size, or industry. Incentivized Daniell Mercer Software Development Engineer Read full review
Pros	User interface is clean and easy to navigate Helpful support Accurately captures information from the person you are chatting with Incentivized Brittany Schwarz Client Success Manager Read full review	Good insight into what product the prospect is interested in Engage the prospect when they are at the researching phase and form a human connection Know when prospects that you are actively targeting are on the website and use that in messaging Incentivized Verified User Anonymous Read full review
Cons	Download chat transcripts easier More pre-set responses Canned responses Incentivized Brittany Schwarz Client Success Manager Read full review	I wish Qualified would be able to filter good/bad contacts on the site. I wish Qualified filtered out our employees on the site. Qualified is organized well and user friendly, there isn't much to complain about! Incentivized Verified User Anonymous Read full review
Support Rating	Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle. Incentivized Brittany Schwarz Client Success Manager Read full review	No answers on this topic
Alternatives Considered	Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you. Incentivized Brittany Schwarz Client Success Manager Read full review	We chose Qualified over their competitors because of our interactions with their team and the product. Their team made it feel like this was a partnership and that we weren't just some other customer. Implementation was fast and the tool is very user-friendly. Their customer support is next level and we really appreciate that. All in all, we love their implementation time and great service Incentivized GO Gustavo Orozco Business Development Representative Read full review
Return on Investment	Positive with inbound sales prospects Positive with current client sales Positive with customer support SLA Incentivized Brittany Schwarz Client Success Manager Read full review	The investment done on this tool is very well returned with much expected results. Because of less human intervention, lots of work is done by chatbox with quick outputs. Using the tool of websites helped to gain more customers or followers. Verified User Anonymous Read full review
ScreenShots	Help.com Screenshots	Piper the AI SDR by Qualified Screenshots