Help.com vs. Smartsupp
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help.com | Score10 out of 10 | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user |
 Smartsupp | Score9.3 out of 10 | N/A | Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics. | $20 per month |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | Discount available for annual pricing. | ||||||||||||||
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| Chat Analytics and Reports |
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| Help.com | Smartsupp | |
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| Likelihood to Recommend | 10.0 | 7.9 |
| Usability | - | 8.1 |
| Support Rating | 10.0 | - |