Help Lightning vs. LogMeIn Resolve
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | ||||||||||||||
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| Help Lightning | LogMeIn Resolve | |
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| Likelihood to Recommend | 10.0 | 7.4 |
| Likelihood to Renew | - | 9.0 |
| Usability | - | 7.7 |
| Availability | - | 8.9 |
| Performance | - | 9.0 |
| Support Rating | - | 8.7 |
| Implementation Rating | - | 9.1 |