Help Lightning vs. Splashtop
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Help Lightning | Score10 out of 10 | Enterprise companies (1,001+ employees) | Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,… | $75,000 per year |
 Splashtop | Score8.5 out of 10 | N/A | Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.… | $99 per year per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help. | — | ||||||||||||||
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| Help Lightning | Splashtop | |
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| Likelihood to Recommend | 10.0 | 9.3 |
| Likelihood to Renew | - | 9.4 |
| Usability | - | 8.2 |
| Availability | - | 9.8 |
| Performance | - | 9.8 |
| Support Rating | - | 9.6 |
| Implementation Rating | - | 8.3 |
| Configurability | - | 5.0 |
| Contract Terms and Pricing Model | - | 9.1 |
| Ease of integration | - | 10.0 |
| Product Scalability | - | 9.8 |
| Professional Services | - | 10.0 |
| Vendor post-sale | - | 10.0 |
| Vendor pre-sale | - | 5.1 |