Help Scout vs. Microsoft Dynamics 365 Customer Service
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 Microsoft Dynamics 365 Customer Service | Score6.3 out of 10 | N/A | Microsoft Dynamics 365 Customer Service is designed to create positive experiences through any channel and on any device to exceed customer expectations. | $50 per month per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Help Scout | Microsoft Dynamics 365 Customer Service | |
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| Likelihood to Recommend | 7.1 | 10.0 |
| Likelihood to Renew | 7.0 | - |
| Usability | 10.0 | 10.0 |