Help Scout vs. Groove by OptimizeCX
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 Groove by OptimizeCX | Score6.7 out of 10 | N/A | Groove by OptimizeCX is a shared inbox for small and mid-sized SaaS teams. It’s presented as a help desk built for speed and not complexity, and is designed to help manage customer conversations across channels. | $87 per quarter per user |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Help Scout | Groove by OptimizeCX | |
|---|---|---|
| Likelihood to Recommend | 7.1 | 1.6 |
| Likelihood to Renew | 7.0 | - |
| Usability | 10.0 | 6.0 |
| Support Rating | - | 3.0 |