Help Scout vs. Raiseaticket
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Help Scout | Score7.9 out of 10 | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $30 per month starts with 100 contacts |
 Raiseaticket | Score9 out of 10 | N/A | Raiseaticket is a 100% free web-based helpdesk solution. The vendor says it has been developed by a team of experienced developers and infrastructure experts and is backed by insights from Customer Care leaders experienced in the Enterprise, Aviation, Contact Centre, Logistics, Government and Technology Industries. The system is built to service organizations of all sizes and can handle multi-team and multi-company web and email customer support operations. Simplicity is the ultimate in… | N/A |
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| Editions & Modules |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Help Scout | Raiseaticket | |
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| Likelihood to Recommend | 7.1 | 9.0 |
| Likelihood to Renew | 7.0 | - |
| Usability | 10.0 | - |