HelpCrunch vs. Zoho SalesIQ

Zoho SalesIQ

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpCrunch	Score 8.3 out of 10	N/A	All-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.	$12 per month
Zoho SalesIQ	Score 8.4 out of 10	N/A	Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…	$0 per month per user

Pricing

HelpCrunch

Zoho SalesIQ

Editions & Modules

Basic - Live chat: $12.00
per month
Premium - Live chat: $21.00
per month
Basic - Live chat+Emails: $25.00
per month
Premium - Live chat+Emails: $43.00
per month

Free: $0
per month per user
Basic: $10
per month per user
Professional: $17
per month per user
Enterprise: $25
per month per user

Offerings

Pricing Offerings
HelpCrunch	Zoho SalesIQ
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.

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More Pricing Information

Community Pulse
	HelpCrunch	Zoho SalesIQ
Considered Both Products	HelpCrunch Verified User Anonymous Chose HelpCrunch It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Helpful? SK Shahid Khan Founder Chose HelpCrunch I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. … Incentivized Helpful? AS Alan Smith Owner & Operator Chose HelpCrunch We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example. I also looked at the market leader - Intercom - who certainly provide a similar service however the … Incentivized Helpful? Verified User Anonymous Chose HelpCrunch HelpCrunch is more affordable than other alternatives on the market and offers better customer support. Incentivized Helpful?	Zoho SalesIQ FM Farren Mare CTO (Chief Technical Officer) Chose Zoho SalesIQ I find the Zoho chat to be easier to implement across our web applications and WordPress site. I find the bot builder to be the simplest of the lot and was able to get it up and running within a few hours. The pricing is great and their integration with other Zoho products is … Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho SalesIQ The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it … Incentivized Helpful? Max Pollak Director of Marketing Technology Chose Zoho SalesIQ Not well. It is a bottom-of-the-barrel tool in all aspects. It does half the features for double the cost it seems. Their pricing models are outdated, their support is awful, onboarding team is useless. Honestly, avoid at all costs if possible. The only reason we used it was … Incentivized Helpful? JB Jessica Bwire Communications Director Chose Zoho SalesIQ Zoho SalesIQ provides the control of the webpage in the hands of the subscriber, through supported live chat. Other Zoho products communicate and integrate with Zoho SalesIQ, hence, a third part application is not a demand any more. Lastly, Zoho SalesIQ has a UI which is … Incentivized Helpful? Verified User Anonymous Chose Zoho SalesIQ I have compared Zoho SalesIQ with some other popular Live Chat softwares that we have used previously or are using currently on our website. The Live chat softwares are Intercom, LiveChat, and tawk.to. Zoho SalesIQ is better in terms of price, usage, customer support, lead … Incentivized Helpful? Verified User Anonymous Chose Zoho SalesIQ HubSpot Marketing Hub Incentivized Helpful? Verified User Anonymous Chose Zoho SalesIQ Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a … Incentivized Helpful? John Hinson Administrative Director & Marketing Manager Chose Zoho SalesIQ SalesIQ puts the full control of your website chat into your hands. I don't know that it's better or worse than any other service out there. It really just depends on your needs. If you already have Zoho One, this is a great tool, and you won't need another 3rd party chat … Incentivized Helpful? Verified User Anonymous Chose Zoho SalesIQ Google Analytics and HubSpot Marketing Hub Incentivized Helpful? Verified User Anonymous Chose Zoho SalesIQ We like Zoho SalesIQ better than the Hubspot live visitor tracking; it provides more information and is much more cost effective. I find Intercom.io to be a superior product and we use it on another one of our sites and actually have a noticeably higher interaction rate. … Incentivized Helpful? Alexis Correa Customer Service Chose Zoho SalesIQ I think that Zoho Salesiq is the missing complement to Google Analtytics. There are very complete and detailed statistics that you receive from Google Analytics but with Zoho Salesiq you have an additional live chat that allows you in any moment to establish contact with your … Incentivized Helpful?

Best Alternatives
	HelpCrunch	Zoho SalesIQ
Small Businesses	Gist Score 9.5 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpCrunch	Zoho SalesIQ
Likelihood to Recommend	8.0 (0 ratings)	8.9 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	HelpCrunch	Zoho SalesIQ
Likelihood to Recommend	HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment. SK Shahid Khan Founder Read full review	This is being used to make it easier for our sales staff to add leads and follow up with them. Our sales team has found it considerably easier to maintain track of leads generated by this service because of the connectivity with CRM. We wanted to learn more about our customers' habits. This work is made incredibly simple and straightforward to accomplish with SalesIQ. It makes a big difference to chat with and engage with customers at the correct time without being aggressive. Incentivized Verified User Anonymous Read full review
Pros	Affordable pricing Great customer support Useful features Verified User Anonymous Read full review	A fine match for the company needs and incorporation. Customers visibility on the platform and their behavior. The amount of time spent in a given location. It is extremely simple to use, with numerous manuals and instructions on how to apply every company. The online chat feature is extremely beneficial to us an organization. Incentivized Verified User Anonymous Read full review
Cons	It needs additional training resources. End user support is not the greatest. Incentivized Verified User Anonymous Read full review	Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products Not always the best at identifying similar users across different browsers, devices, etc Incentivized Max Pollak Director of Marketing Technology Read full review
Support Rating	Always available, very knowledgeable, faster resolution. SK Shahid Khan Founder Read full review	No answers on this topic
Alternatives Considered	It is much better than most alternatives available. After doing an initial evaluation with competing solutions, this ended up checking most boxes covering [the] majority of used cases. Incentivized Verified User Anonymous Read full review	The option of the desktop application was a missing feature on both of the previously used tools, including having applications for Windows, Linux, as well as MACOS. Having a separate application for the chat agents from the main CRM application was a key missing feature as it was combined with the complete CRMs tools being used earlier. Website visitors' live and history activity on our website was missing on the tools being used earlier by our Customer Success teams. Incentivized Humayun Farooqi Customer Success Manager Read full review
Return on Investment	Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors AS Alan Smith Owner & Operator Read full review	It has significantly reduced the number of phone calls and emails we used to get. Chat is more convenient for our users. It also means we can provide support with fewer agents as a single agent can work on multiple chats (unlike phone support). Ability to catch and engage with new users that are potential leads has also improved our overall sales program. Letting admin take over chat seamlessly without a transfer lets us provide a better quality support experience to our more important users. Incentivized Verified User Anonymous Read full review
ScreenShots	HelpCrunch Screenshots	Zoho SalesIQ Screenshots